Current jobs related to Call Handlers - Castle Donington - University Hospitals of Leicester NHS Trust

  • Site Supervisor

    1 month ago

    Castle Cary, United Kingdom Biffa Waste Services Limited Full time

    Changing the way people think about waste.At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to...

  • Site Supervisor

    1 month ago

    Castle Cary, United Kingdom Biffa Waste Services Full time

    Changing the way people think about waste.At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to...

  • Site Operations Manager

    1 month ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Site Supervisor to join our team at Biffa Waste Services Limited. As a Site Supervisor, you will be responsible for the efficient operation of our Green Waste Composting Operation and Wood Processing & Street Sweeping Operations.Key ResponsibilitiesMonitor and control all resources within the...

  • Site Operations Manager

    1 month ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Site Supervisor to join our team at Biffa Waste Services Limited. As a Site Supervisor, you will be responsible for the efficient operation of our Green Waste Composting Operation and Wood Processing & Street Sweeping Operations.Key ResponsibilitiesMonitor and control all resources within the...

  • Site Operations Supervisor

    3 weeks ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Full time

    At Biffa Waste Services, we're committed to changing the way people think about waste. Our team of experts is dedicated to turning waste into sustainable power, finding new ways to recycle it, and keeping it off the streets. As a Site Operations Supervisor, you'll play a crucial role in ensuring the efficient operation of our Green Waste Composting Operation...

  • Site Operations Manager

    4 weeks ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Site Supervisor to join our team at Biffa Waste Services Limited. As a key member of our operations team, you will be responsible for ensuring the efficient and safe operation of our Green Waste Composting and Wood Processing & Street Sweeping Operations.Key ResponsibilitiesMonitor and control all...

  • Site Operations Supervisor

    4 weeks ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    Job Title: Site Operations SupervisorJob Summary:At Biffa Waste Services Limited, we are seeking a highly skilled and experienced Site Operations Supervisor to join our team. As a Site Operations Supervisor, you will be responsible for the efficient organization and supervision of our Green Waste Composting Operation, Wood Processing & Street Sweeping...

  • Site Operations Supervisor

    3 weeks ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    Job SummaryAt Biffa Waste Services Limited, we are seeking a highly skilled and experienced Site Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for efficiently organizing and supervising the operation of our Green Waste Composting Operation, Wood Processing & Street Sweeping Operations, ensuring health...

  • Site Operations Manager

    3 weeks ago

    Castle Cary, Somerset, United Kingdom Biffa Waste Services Limited Full time

    Job SummaryAt Biffa Waste Services Limited, we are seeking a highly skilled and experienced Site Operations Manager to join our team. As a key member of our operations team, you will be responsible for the efficient organization and supervision of our Green Waste Composting Operation, as well as our Wood Processing & Street Sweeping Operations.Key...

Call Handlers

4 months ago

Castle Donington, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

The call handler will be based at Castle Donington to effectively operate a 24/7 call handling service. The call handler will be responsible for answering emergency calls from members of the NHS multidisciplinary team using a high tech switch board facility. They need to be able to confidently speak with consultants and other members of the MDT, conferencing in required team members efficiently and in a timely manner. They will be required to use a web-based system to input 'live' essential patient information, and assist the team with the administrative support they need in order to transfer patients safely.

The post holder will be based in the office alongside the clinical team. They will work closely with all grades of medics, nurses, administrators and other team members. The post holder will be responsible for taking an initial referral call from doctors and nurses within the region, and nationally in terms of surge. The post holder must have excellent customer service skills, IT skills and an ability to be proactive and think ahead when taking calls. They will also need to be able to transfer the information on to the database in a timely fashion. The post holder will need to be able to multi-task when managing concurrent calls.

The post holder will be required to work shifts to cover the 24/7 service. Shift patterns include 8-8pm, 10-10pm, and 8pm-8am.

Main duties of the job

Ability to use the high tech switch board console efficiently and with confidence

Accurate recording of emergency telephone referrals for critically ill babies, children and Adults through a high-tech switchboard .

Accurate data entry of patient information and referral data/information onto multiple systems that are used by the different services for CoMET, CenTre and ECMO database.

and Transfer information succinctly and efficiently to .

Maintain contact information for team members, ensuring smooth, efficient and professional communication at all times.

To track the transport team's current position and journey progress, ensuring smooth, efficient and professional communication at all times. Efficient conference calling is paramount to the service, ensuring clear and concise communication throughout the transport process.

Ensure the Team Leader on shift is always informed of any service issues, as well as identifying and reporting any delays or interruptions in service continuity, including staffing issues to the management team and appropriate department.

Any other office or administrative duties as necessary and as required by the service including providing appropriate example downloading and collating recording for clinical staff to listen to in relation to complaints or investigations

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate, we are proud, we are inclusive, and we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

Ability to use the high tech switch board console efficiently and with confidence

Accurate recording of emergency telephone referrals for critically ill babies, children and Adults through a high-tech switchboard .

Accurate data entry of patient information and referral data/information onto multiple systems that are used by the different services for CoMET, CenTre and ECMO database.

and Transfer information succinctly and efficiently to .

Maintain contact information for team members, ensuring smooth, efficient and professional communication at all times.

To track the transport teams current position and journey progress, ensuring smooth, efficient and professional communication at all times. Efficient conference calling is paramount to the service, ensuring clear and concise communication throughout the transport process.

Ensure the Team Leader on shift is always informed of any service issues, as well as identifying and reporting any delays or interruptions in service continuity, including staffing issues to the management team and appropriate department.

Any other office or administrative duties as necessary and as required by the service including providing appropriate example downloading and collating recording for clinical staff to listen to in relation to complaints or investigations

Assist the team leader in producing activity, audit and outreach reports as required

To ensure that all documentation is scanned to the database and hospital systems. Check and update relevant forms daily. Responsible for photocopying, preparing and distributing referral information as required, always maintaining confidentiality.

To also ensure that cases are referred onto the cleric data base used by SJA in order that transfers can be allocated to SJA crews promptly and transfers teams mobilised as soon as possible. This also allows for the transport teams location and progress to be monitored.

To attend service team meetings, held monthly.

Patient/Customer Service

Confidence to speak to all members of the multi-disciplinary team and pass information on succinctly and efficiently.

Develop and maintain close collaborations with other services, such as other transport teams and hospitals in order to update records of intensive care beds, cot availability and delivery suite closures as required. Particularly where mutual aid is being sort from other regional teams.

Update bedstate with appropriate operational delivery network.

Maintain contact information for team members ensuring smooth, efficient and professional communication at all times.

Person Specification

Training and Qualifications

Essential

5 A-C GCSE's or equivalent including English and Maths You will need NVQ 3 or equivalent

Experience

Essential

Ability to use the high tech switch board console efficiently and with confidence Able to ensure all calls are logged and stored digitally as part of the patient record with accurate recording of patient information, dates and times. Experience of working within a switchboard or customer-focused environment Experience of dealing with difficult situations and able to deal calmly with emergency situations.

Desirable

NHS Background Experience of using a Patient Administration System. Experience of using a call conferencing system. Experience of database use. Understanding of medical terminology.

Communication & Realtionships

Essential

Good standard of spoken and written English Able to demonstrate good listening written and communication skills Maintain a high standard of written and verbal communication in the line of duty Confidence to speak to all members of the multi-disciplinary team and pass information on succinctly and efficiently.

Skills

Essential

Ability to meet deadlines Computer literate with knowledge and experience of using Microsoft Office, including Word, Excel, Powerpoint and Outlook

Desirable

High level of typing and keyboard skills Keyboard skills RSA Level 1

Planning and Organisation

Essential

Ability to multitask Good organisational and problem-solving skills Ability to work in a busy environment Demonstrates supportive behaviour towards others

Equality, Diversity and Inclusion

Essential

Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Other requirements

Essential

Punctual and flexible across the hours of work when required.