Care Supervisor

Join our team as a Care Supervisor in West Belfast and play a pivotal role in delivering exceptional care to our service users. Working alongside your Area Manager and our dedicated team, you'll be responsible for ensuring the safe and effective provision of care to all of our service users. As the direct point of contact for colleagues regarding service users in your area, you'll be instrumental in coordinating care efforts and providing support where needed. If you're ready to make a difference and take on a rewarding challenge, we want to hear from you 

MAIN DUTIES  

COMMUNITY: 

• Will be responsible for completing shadowing with new staff and completing relevant paperwork.   
• Monitor and complete 6 and 12 weekly reports regarding performance of new staff members
• and ensure paperwork is uploaded and accurate.  
• Be accountable for the quality and maintenance of Client Care folders on a monthly basis. Returning Daily record sheets to office. Ensuring that all personal details are up-to-date and folders are off a high standard.  
• Work alongside the Area Manager to complete client monitoring visits and client reviews. 
• Work alongside the Area Manager to complete regular spot checks with frontline staff.  
• Ensure new client's folders are placed in clients home within 24 hours at POC starting.    
• Ensure weekly delivery of PPE to all ground staff. 
• Participate in emergency cover when required. 
• To provide direction, guidance and support to care staff  
• Support in the audits of all processes to ensure high quality care  
• Ensure that accurate and concise records are maintained at all times including client assessments and
• staff compliance for example mandatory training records      
• Provide leadership and motivation which is conducive to good staff relations and effective work
• performance.    
• Manage, develop and support staff, individually and as a team, including induction, probation,
• supervisory support and training, including supervisory staff       
• Report immediately to the
• Area Manager any incidents of poor practice or any matters that are prejudicial
• to the welfare of the service user.  
• To provide emergency adhoc cover, ensuring all care hours are delivered, review why emergency cover had to be delivered and explore proactive plans  
• To cover on-call in absence of manager 
• To support at the weekend in emergency situations 
• Engage in business contingency as required by the business, review reasons and work with the
• manager to provide proactive plan 

OFFICE: 

To participate in the on-call phone on alternative weekends. 

To participate on updating the QP platform with any changes to rostering when it's your working weekend. 

Completion of weekend handover required. 

To work with your Area Manager on rostering if staff shortages/sickness 

To report/complete any paperwork for any issues/concerns from staff/clients

directly to your Area Manager.  

Communicate/report to Care Managers/Social Workers when required.     

To participate in further training to develop your skills within your role. 

 ESSENTIAL CRITERIA  

Minimum 1 years care experience

Must be a driver with access to own car

Must be Fully Flexible regarding

working hours. 

Desirable Criteria

   NVQ Level 2/3 desirable. Must be willing to work towards level 3. 

  Currently NISCC registered

 #AM