It's fun to work in a company where people truly BELIEVE in what they're doing

The Desktop Engineer will be based onsite and would take part in the local on call rotation. Being a part of a global group supporting and providing maintenance to Lumentum’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Desktop Engineer shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner of providing in person technical support or remote support by phone, instant message, share desktop conferencing. The ideal candidate would be self-motivated and self-directed with the ability to independently prioritise and execute tasks in a fast-paced production environment while maintaining a positive attitude. This role is generally following standard office hours with a degree of flexibility being required.

Duties and Responsibilities

On-site and regional remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions for systems.

• Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones and related hardware and software to meet desktop service levels.

• Collaborate and enable remote support for system administration and networking teams as required.

• Frequent system administration tasks in Microsoft Active Directory, Office 365 and other application services as required.

• Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components.

• Document and enter activities in ITSM platform and managing incidents proactively to resolution.

• Communicate application problems and issues to management, development teams and end-users.

• Work with great attention to detail and ability to work and support various IT processes.

• Support users in both office areas and manufacturing clean rooms (FABs)

• Assist with other duties as assigned.

What experience will allow you the greatest success in this role?

• Knowledge of PC and laptop hardware components (external and internal).

• Reliable/demonstrated written and verbal communication and customer service skills.

• Demonstrated ability to manage priorities and tasks assigned.

• Ability to share how they deliver positive customer engagements.

• 5+ years of experience installing, troubleshooting operating systems for PCs in addition to core productivity applications like Office365, Teams, multiple browsers and other software.

• Knowledge or certifications with Windows workstation products and Microsoft Office suite.

• Experience using remote tools to support remote end-users and systems.

• Working knowledge of Tanium, Ninjaone or similar OS deployment tools and PC management experience.

• Knowledge of AD, Teams, Box or similar, a requirement.

• ITILv3 process familiarity required.

• Experience working in an enterprise ITSM platform, , ServiceNow.

• Large company & production environment experience a plus.

• Excellent analytical, troubleshooting and problem-solving skills.

• Quick learner, can understand and apply existing and new technologies.

• Ability to lift and move up to 50 pounds of materials.

• Experience working in a team-oriented, collaborative environment.