Technical Service Lead

4 weeks ago

Chelmsford, United Kingdom Aon Full time

Technical Service Lead - Invoicing

Do you want to be empowered to make a difference in delivering a step change improvement for Aon’s Clients and Carriers? Can you work collaboratively and assertively with outsourced providers and key internal partners to improve end to end service?

A hybrid role which can be based out of your local office but part of the Invoicing Centre of Excellence which is based out of Aon’s Chelmsford office. Flexibility available to ensure Client and Business needs are delivered.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This role will be responsible for the activity performed by Aon’s outsource BPO partner (Genpact) encompassing all elements of Invoicing for areas of the UK Retail business.

Each day will include various touch points with our BPO providing technical guidance and knowledge as required, supporting priorities, business critical events and managing query pipeline. Equally working with internal (CSA/Broking/Aon India) and external (Clients/Carriers) stakeholders as required to deliver critical metric results. Collaborating closely with UK teams driving better behaviours to ensure successful outcomes. Use the insights gained from these various connects to inform process improvement and efficiencies.

How this opportunity is different

A new role within the Invoicing Centre of Excellence to support the long-term success of our Outsourced Invoicing operations. A proven model empowering individuals to make decisions in support of areas of the UK Retail business.

Skills and experience that will lead to success

Leadership

Ability to support, influence and improve virtual teams Drive the right behaviours within local teams Problem solving skills Balanced Flexibility

Communication & Stakeholder Management

Ability to build relationships with multiple stakeholders in a professional manner Ability to ask well-constructed questions in an environment which requires ongoing learning and development Ability to present all of Aon’s core values (Excellence, People, Integrity and Community) through internal and external interactions

Planning & Organising

Ability to use initiative Ability to multitask and complete tasks to deadlines Ability to assess, and complete, work with a high level of attention to detail

Analysis

Efficient use and knowledge of IT technology Innovation and collaboration Ability to analyse, develop solutions and implement process changes and improvements

Relevant Experience

Have sound understanding of the Invoicing process Have a broad knowledge of using Acturis platform Some understanding of XIS process would be useful but not essential

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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