Service Coordinator

2 weeks ago

Cardiff, United Kingdom Veolia Full time

Transport Service Coordinator

Salary: Competitive, plus Veolia benefits and pension

Hours: Monday to Friday 40 hours per week - (Inc bank holidays and some Saturday mornings on a rota).

Location: Veolia, Unit G1 Treforest, CF37 5YL.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

  • 25 days of annual leave
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing;

  • Proactively communicate with customers,
  • Provide status updates and maintain contact with drivers throughout the day.
  • Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
  • Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
  • Create a customer excellence approach & culture
  • React to and manage customer queries and complaints
  • Implement service practices that meet the customers' needs
  • Maintain a "zero harm" safety culture within depots
  • Ensure service delivery, in line with customer expectations
  • Engage with interested stakeholders including the wider Veolia team or Management team
  • Ensure Veolia legal compliance on site - WTD and transport compliance
  • Provide clear, transparent and accurate reporting of daily debriefing
  • Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers



What we're looking for;

  • Full Car Driving Licence
  • Previous experience of operating within a similar industry; waste/transport/logistics
  • Able to demonstrate an understanding of transport compliance and WTD
  • Good communication skills communicating with people of all levels specifically including drivers and frontline employees
  • Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, MS Office 2000 and the ability to adapt to Google



What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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