IT Technician

Location: Silverstone, UK

Reporting to: Head of IT Operations

Department: Andretti Cadillac at Andretti Global

Background:

Led by racing legend Michael Andretti, the team fields multiple entries in INDYCAR, INDY NXT, IMSA, and Formula E. The global racing enterprise boasts over 250 race wins, four INDYCAR Series championships, five INDY NXT titles, one Indy Pro 2000, and one USF2000 championship, and has captured victory five times at the famed Indianapolis 500-Mile Race. The team is now looking to expand into the pinnacle of motorsport through our Andretti Cadillac Team.

Job description:
We have an opportunity for a talented IT Support Technician to join the Andretti Cadillac Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end-users, employees and guests, and act as the initial point of contact for IT-related issues, incidents, and service requests. At Andretti Racing, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.

Principal Accountabilities:

• Provide 1st and 2nd line support to the Team's IT users and guests
• Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed
• Create, update, and prioritize IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers
• Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures
• Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications.
• Management of user access to various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Collaborate with other IT teams for more complex issues or problems that require higher-level support
• Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents.
• Assist in the creation of department Policies and Procedures
• Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency

Requirements

• Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage
• Extensive knowledge of Windows and the M365 application suite
• Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration
• Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance
• Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products
• Good understanding of patch management for end user devices
• Good understanding of network and server technologies
• Firm understanding ITIL based service management
• Good analytical skills and proven experience of fault finding and problem solving
• Demonstrate a “can-do” flexible attitude to resolving tasks assigned
• Exceptional customer service and communication ability
• Clear and concise communication skills both verbally and digitally
• Ability to prioritise workloads in a time pressured environment and manage personal deadlines
• Demonstrate a passion for excellence and a desire to help people
• Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage.
• Positively contribute to an open and inclusive culture
  

Please be aware that we will be reviewing applicants on a rolling basis, and this job posting will close once a suitable candidate is identified. We encourage all interested individuals to submit their application as soon as possible. As an equal opportunities employer, we are committed to ensuring the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership, and we aspire to have a diverse and inclusive workplace.