Reception Engagement Worker
2 weeks ago
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We continue to adapt the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the greatest barriers to preventing or ending their homelessness.
Location : Based in Crisis Newcastle Skylight, City House, City Road, NE1 2AF
About the role
Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.
This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.
We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.
As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.
No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.
About you
As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.
Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.
You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.
You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.
You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.
You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.
You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
Pension scheme with an employer contribution of days’ annual leave
Enhanced maternity, paternity, shared parental, and adoption pay.
Flexible working around the core hours 10am-4pm
And more (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If you would like to learn more about the role, you are invited to join an information session at Crisis Newcastle Skylight, City House, City Road, NE1 2AF on the Wednesday 15 May 2024 at 4:30pm hosted by Paul Wightman (Operations Manager - Engagement & Assessment) and Iona Brown (Receptionist). To request attendance please email this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 19 May 2024 (at 23:59)
Interviews will be held on Tuesday 4 and Wednesday 5 June 2024 Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email
-
Assertive engagement worker
2 weeks ago
Newcastle upon Tyne, United Kingdom Changing Lives Full timeAbout usChanging Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.Our services across the country...
-
Assistant Support Worker
2 days ago
Newcastle upon Tyne, United Kingdom The Salvation Army Full time**Working hours**:21 hours per week **Working details: Monday 08.00-16.00, Wednesday 08.00-13.00 and Friday 08.00-16.00** **Contract: Permanent** **Interview date**:To be confirmed Do you like a challenge? A unique and exciting opportunity has presented itself within the **Anti-Human Trafficking and Modern Slavery Operation Unit** within the**...
-
Assistant Support Worker
2 days ago
Newcastle upon Tyne, United Kingdom The Salvation Army Full timeWorking hours: 21 hours per week Working details: Monday 08.00-16.00, Wednesday 08.00-13.00 and Friday 08.00-16.00 Interview date: To be confirmed Do you like a challenge? A unique and exciting opportunity has presented itself within the Anti-Human Trafficking and Modern Slavery Operation Unit within the Newcastle area. We are looking for a...
-
Care Worker
6 days ago
Newcastle upon Tyne, United Kingdom St Anthony of Padua Community Association Full time**Recruiting for Care Workers to join our Dynamic Home Care Team** - **£11.10 per hour**: - **Guaranteed hours contracts**: - **Enhanced bank holidays**: - **Annual Uniform allowance**: - **Travel Time Paid for & travel costs reimbursed** **About us** Through our continued growth as a leading care provider in the East End of Newcastle we are...
-
Care Worker
3 days ago
Newcastle upon Tyne, United Kingdom St Anthony of Padua Community Association Full time**Recruiting for Care Workers to join our Dynamic Home Care Team** - **£10.40 per hour**: - **Guaranteed hours contracts**: - **Enhanced bank holidays**: - **Annual Uniform allowance**: - **Travel Time Paid for & travel costs reimbursed** **About us** Through our continued growth as a leading care provider in the East End of Newcastle we are...
-
Care Worker
5 days ago
Newcastle upon Tyne, United Kingdom St Anthony of Padua Community Association Full time**Recruiting for Care Workers to join our Dynamic Home Care Team** - **£12.00 per hour**: - **Guaranteed hours contracts**: - **Enhanced bank holidays**: - **Annual Uniform allowance**: - **Travel Time Paid for & travel costs reimbursed**: - **Mileage allowance (45p per mile for car drivers and up to 20p per mile for cyclists)** **About us** Through...
-
Student Support Worker
2 days ago
Newcastle upon Tyne, United Kingdom i-teachers Full timeStudent Support Worker - Newcastle Upon Tyne (NE1) - Secondary - Full Time ASAP Start! **Benefits**: Monday to Friday role / Based in secondary academy / Immediate start / Remainder of academic year / Paid £450 per week term time / FREE online CPD courses i-teachers are currently working with a fantastic secondary academy based in the Newcastle Upon Tyne...
-
Care Support Worker
3 days ago
Newcastle upon Tyne, United Kingdom Protocol Education Full timeExciting Opportunities Await! Dive into a Rewarding Career with Protocol Education as a Care Support Worker in Special Needs Schools across Newcastle. This tailored opportunity is designed for educators with a background in the care sector, offering a platform to leverage their expertise in the vibrant realm of special needs education. The spotlight is on...
-
Care Support Worker
3 days ago
Newcastle upon Tyne, United Kingdom Protocol Education Full timeExciting Opportunities Await! Dive into a Rewarding Career with Protocol Education as a Care Support Worker in Special Needs Schools across Newcastle. This tailored opportunity is designed for educators with a background in the care sector, offering a platform to leverage their expertise in the vibrant realm of special needs education. The spotlight is on...
-
Participation Worker
4 weeks ago
Newcastle upon Tyne, United Kingdom Children North East Full timeChildren North East exists because growing up can be hard. We work with babies, children and young people through the rollercoaster of growing up in their families, schools and communities. Children North East is an innovative charity and we are looking to recruit experienced and engaging Participation Worker to deliver a variety of participation...
-
Community Engagement Worker
1 month ago
Kingston upon Hull, United Kingdom Artlink Centre for Community Arts Full time2 days a week part time, with a possibility of extending the hours. 3 year fixed term contract Artlink Hull is a community arts and educational charity with a mission to engage all sections of the community in the arts and to bring about social change. We have recently won a three year National Lottery Community Fund grant to recruit a Community Engagement...
-
Project X
1 month ago
Kingston upon Thames, United Kingdom Achieving for Children Full timeJob Information Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the...
-
Youth Worker
3 days ago
Newcastle upon Tyne, United Kingdom Groundwork Full time**Job Title**:Youth Worker **Salary**:£23,856 - £26,865 per annum **Hours**: Full Time - 37 hours per week **Contract**:Fixed term contract until December 2023 **Location**:Newcastle-upon-Tyne, North Tyneside and Northumberland **About us** Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create...
-
Support Worker
6 days ago
Newcastle upon Tyne, United Kingdom Be Caring Full timeLIFE by Be Caring is looking to recruit experienced Support Workers to join our learning disabilities team across Newcastle and Gateshead. As a Support Worker you will support our customers to live happy and fulfilled lives within their local communities. Ensuring individual personal support needs are met through person-centred tailored support that...
-
Mental Health Support Worker
1 day ago
Newcastle upon Tyne, United Kingdom Vision for Education Full timeMental Health Support Worker Newcastle upon Tyne (Full Time) £350-450 per week (salary is depending on experience and/or qualifications) **About the role**: Vision for Education are recruting for a Mental Health Support Worker to support vulnerable children and young people aged between 11-16 years old who have Social, Emotional and Mental Health (SEMH)...
-
Mental Health Recovery Worker
7 days ago
Newcastle upon Tyne, United Kingdom Mental Health Matters Full timeJob summary As a Mental Health Recovery Worker, you will be required to provide a high quality, recovery focused support to individuals who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. Main duties...
-
Residential Worker
2 days ago
Newcastle upon Tyne, United Kingdom Action for Children Full time**_Role: Residential Worker _** **Salary**_: _**Up to **_£26,500 dependent on qualifications_** **Location**:Newcastle** **Contract/Hours: Permanent Full-time 37hrs per week** **Closing date**: Midnight on Sunday 29**th** of January ‘23** **Benefits**: - Basic annual leave of29 days PLUS bank holidays - Up to 5 more days leave for continuous service...
-
Mental Health Support Worker
2 days ago
Newcastle upon Tyne, United Kingdom Protocol Education Full timeProtocol Education are currently recruiting for a Mental Health Support Worker to work in a Secondary school in Newcastle upon Tyne (United Kingdom). You will work with children who have Social, Emotional, Mental Health needs (SEMH) who have been identified as having a statement of an educational need or an Educational, health and care plan...
-
Semh Youth Worker
1 week ago
Newcastle upon Tyne, United Kingdom Protocol Education Full time**Protocol Education are currently recruiting for a Social & Emotional Youth Worker to work in a thriving special needs school based in Newcastle upon Tyne.** The students that attend the schools all have either ASD/Social, Emotional, Mental Health needs (SEMH)/complex learning disabilities or being identified as having a statement of an educational need or...
-
Support Worker
5 days ago
Newcastle upon Tyne, United Kingdom Be Caring Ltd Full timeBe Caring Newcastle and Gateshead – LIFE (Learning Disabilities) LIFE by Be Caring is looking to recruit experienced Support Workers to join our learning disabilities team across Newcastle and Gateshead. As a Support Worker you will support our customers to live happy and fulfilled lives within their local communities. Ensuring individual personal...