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Check In Agent

3 months ago

London, United Kingdom SIXT UK Full time
Job Description

A great new opportunity to join our friendly Fleet Service team at our Shepherds Bush branch. We are looking for a customer-driven individual with excellent communication skills to join our amazing team. As a member of the Fleet Service team, you will be responsible for greeting our customers on arrival and return of their hire. Delivering exceptional customer service is an integral part of this role as you are the first and last point of contact with the customer. We welcome applications from all different fields incl service personnel, ex-service, ex-army.  

Awaiting you at SIXT 

  • A yearly salary of £26,520 (plus the opportunity to earn an additional £4200 per year in bonus)
  • Enrolment in SIXT's pension scheme
  • 22 days annual leave + bank holidays
  • Generous family friendly provision
  • Employee terms for SIXT car hire
  • Staff rental scheme for friends and family
  • In service Life Assurance
  • Access to wellbeing app - Yulife
  • Access to an Employee Assistance Programme
  • Earnable offers on fitness and wellbeing, travel and hotels, technology, clothing etc.
  • Paid training sessions & further development opportunities

Qualifications

About You:

  • Working in a fast-paced environment, you can work well under pressure both independently and within a team.
  • Strong attention to detail.
  • Excellent communication skills.
  • Willingness to work on a shift rota /shift basis to cover branch opening hours.
  • You have held a valid full clean driving license for a minimum of 12 months.
  • Prior experience within a driving role would be an advantage but not essential. 

What you will do:

As a Check In Agent at SIXT, you are responsible for the check-in and check-out of our customers car rental. You will need to complete all necessary handover paperwork with the customer and ensure vehicles are delivered and collected between branches in a timely manner. You will inspect vehicles for damage when they are collected or returned, report any damage, defects whilst always delivering exceptional customer service. You will also agree any damage caused by customers and ensure they sign the correct documents and notify the Branch Manager. You will assist with any refueling of our vehicles.



Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now