GP Receptionist

Job summary

Chessington Park Surgery is a GP practice, who have received a CQC rating of 'good'.

Kingston GP Chambers are looking to recruit a Receptionist (Care Navigator) for the surgery to enhance the talented team . The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidate must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.

The receptionist will be contracted to hours per week which would consist of 3 afternoons (14:00 18:30) and one morning session (07:45 14:00). The days these will fall will be; Monday, Tuesday, Wednesday and Friday.

Please note, we do not provide sponsorship for this role and are unable to consider applications outside of the UK.

Main duties of the job

Duties:

Greet all patients on arrival ensuring that they are booked in. Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary. Handle requests for home visits using practice policy. Register new patients following practice process. Offer new patient health check with our healthcare assistant. Flexibility within the reception staff rota when required to cover colleagues holiday or sick leave.

Administration Duties

Open mail and distribute as appropriate, leaving Private & Confidential to be opened by addressee or Practice Manager. Print off patient summary for any home visit if required. Prepare and produce repeat prescriptions in line with practice policy and hand to the doctor on duty to sign and verify. Scan medical records, hospital reports and letters. Collate medical records received from Health Authority and set aside for summarising. Extract medical record and print any attachments from the clinical system for deducted patients, and return to the Health authority. Book interpreters to attend consultations when requested. Ensure that Temporary Service forms are completed and filed until due for submission to the Health authority. Recall patients as deemed necessary. Maintain computer database. Arrange transport for hospital appointments when appropriate. Maintain stationary supplies in reception areas. Ensure that correspondence is mailed out as necessary

About us

Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.

Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience. We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community. We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.

Job description

Job responsibilities

To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team.

Kingston GP Chambers are looking to recruit a Receptionist (Care Navigator) to enhance the talented team . The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidate must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.

Duties:

Greet all patients on arrival ensuring that they are booked in. Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary. Handle requests for home visits using practice policy. Register new patients following practice process. Offer new patient health check with our healthcare assistant. Flexibility within the reception staff rota when required to cover colleagues holiday or sick leave.

Administration Duties

Open mail and distribute as appropriate, leaving Private & Confidential to be opened by addressee or Practice Manager. Print off patient summary for any home visit if required. Prepare and produce repeat prescriptions in line with practice policy and hand to the doctor on duty to sign and verify. Scan medical records, hospital reports and letters. Collate medical records received from Health Authority and set aside for summarising. Extract medical record and print any attachments from the clinical system for deducted patients, and return to the Health authority. Book interpreters to attend consultations when requested. Ensure that Temporary Service forms are completed and filed until due for submission to the Health authority. Recall patients as deemed necessary. Maintain computer database. Arrange transport for hospital appointments when appropriate. Maintain stationary supplies in reception and administration areas. Ensure that correspondence is mailed out as necessary. Action any messages and follow up patients results notification. Referrals

Equality, Diversity & Inclusion

A good attitude and positive action towardsED&I creates and environment where all individuals are able to achievetheir full potential. Creating such an environment is important for three reasons:it improves operational effectiveness, it is morally the right thing to do, andit is required by law.

Confidentiality

Thispractice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect andretain sensitive information relating to their health and other matters,pertaining to their care. They do so inconfidence and have a right to expect all staff will respect their privacy andmaintain confidentiality at all times.It is essential that if, the legal requirements are to be met and thetrust of our patients is to be retained that all staff protect patientinformation and provide a confidential service.

Learning and Development

Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude and competencesto perform their role. All staff will be required to partake and completemandatory training as directed by the training coordinator, as well asparticipating in the practice training programme. Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance theirknowledge and skills, progress their career and ultimately, enable them toimprove processes and service delivery.

Professional Conduct

All staff are required to dress appropriately for their role. Administrative staff will be expected to wear smart clothes whilst clinical staff must dress in accordance with their role.

Person Specification

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

Experience of using EMIS System

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Qualifications

Essential

GCSE Maths and English (Grade C or above or 4-9 equivalent)

Desirable

NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public Experience of administrative duties

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