Clinical Support Worker

7 days ago

Holt, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job summary

Pineheath Ward delivers quality, patient centred care within our 24 bedded unit, providing rehabilitation to a group of patients with varying complexities of needs including palliative care. We accept adult patients of all ages who have rehabilitation needs. Our patients come to us following medical, surgical or orthopaedic treatment, sometimes directly from their homes.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

The post involves rotation between day/night duties, full/ part time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

Main duties of the job

1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any To make patients welcome to the clinical area and participate in the admission process under the supervision of registered To keep the clinical area clean and tidy maintaining a safe environment10. To adhere to trust infection control To support relatives under the guidance of a To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)

About us

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC).

Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Find out more about working for our organisation here:

Job description

Job responsibilities

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on Use the System One and ICE and other trust systems as required by the clinical area.

Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and To share responsibility in the care and maintenance of all equipment in the clinical Ensure all waste and soiled linen is disposed of in line with trust Participate in audit under the direction of the Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training To have completed the Care Certificate or relevant experience in a care To be flexible in relation to patient To continue personal development in relation to identified To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

Person Specification

Qualifications

Essential

Education to GCSE level Grade C in English and Mathematics or equivalent Care Certificate and or equivalent health care experience

Desirable

City and Guilds NVQ Level 3 in Care/Health and Social Care

Other

Essential

Able to make own travelling arrangements Ability to work hour shift patterns May be required to work in other community hospital's within our Trust in order to meet the needs of the service

Skills, abilities and knowledge

Essential

Good interpersonal skills Good interpersonal and communication skills Good organisational skills Basic and computer skills

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

Good interpersonal skills Responds positively to change Flexible Ability to work as part of a multi-disciplinary team Social skills

Personal and People Development

Essential

Polite/courteous Caring personality Sensitive and tolerant Resilient

Communication

Essential

Clear oral communication Basic computer skills

Experience

Essential

Some previous experience in a nursing/Care Assistant role

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