Band 3 Administrator

3 weeks ago

Bedford, United Kingdom East London NHS Foundation Trust Full time

Job summary

An opportunity has arisen to join our friendly and supportive admin team at Bedford Memory Assessment Service as a full-time administrator.

Main duties of the job

The role includes providing comprehensive administrative support for the clinical team in relation to making appointments, updating our electronic records database (RiO), handling telephone calls, typing/sending letters and supporting the wider team.

This role is extremely busy and the ability to multi-task is key. The successful candidate will have excellent communication skills, both written and verbal.

NHS experience is desirable, but not essential, as training will be available for the right person.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job description

Job responsibilities

To provide an effective and efficient administrative and clerical service to the service/team. S/he will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning the service to service users.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

Person Specification

Essential

Essential

GCSE or NVQ3 or equivalent to include English Language Good standard of Written and Spoken English Working in a Team Experience of Working in an Office Environment Excellent Communication Skills Ability to act independently, and on own initiative Experience of Data Entry Excellent IT Skills, to include all MS packages Knowledge of GDPR/Data Protection/Confidentiality Ability to Multi-task Advanced Keyboard Skills

Desirable

Knowledge of MS Teams Knowledge and Understanding of medical terms Working in a Mental Health Service Working in a Multidisciplinary Health Team Dealing sensitively with clients and their families including those suffering serious mental illness Knowledge of Access/Patient Administration Systems

Essential

Essential

Full driver's license and ability to travel to sites within Bedfordshire

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