Collections Advisor

2 weeks ago

Berkshire, United Kingdom Thames Water Full time

What you’ll be doing

as a Collections Advisor:

Our Collections Advisors support customers through inbound and outbound calls via telephone and via written communication methods to reach fair and consistent outcomes while safeguarding Thames Water from preventable loss.

As a Collections Advisor, you will be the first point of contact for our customers, and you will strive to deliver a great customer service experience for everyone you speak to. We are in difficult times with the cost-of-living crisis and our customers need our help more than ever, assisting vulnerable and non-vulnerable customers. Our customer-first approach means ensuring you fully appreciate their situation and affordability when organising collections through payments and payment plans.

This requires taking ownership and managing each situation, asking the relevant questions and coming to a resolution that leaves the customer knowing that they have been heard and helping in the best way possible. You’ll be representing Thames Water and working to help customers resolve billing enquiries and disputes, giving you the chance to contribute to the success of the department by achieving personal targets and quality measures.

Our Financial Customer Care department is open between the hours of 8 am to 8 pm Monday to Friday. The role of Collections Advisor is a shift-based, hybrid role, full-time working - 36 hours a week, working on a six-week rotational pattern, which is 8.00 am to 3.45 pm / 8.30 am to 4.15 pm / 9.00 am to 4.45 pm / 9.30 am to 5.15 pm / 10.00 am to 5.45 pm / 12.15 pm to 8.00 pm,

Please note you must be able to commit in full to the first six-week training without absence (holiday/days off), this is to ensure you are fully equipped with systems and processes knowledge before living in the role.

Start date : Monday 3rd June 2024

What you should bring to the role

A strong passion for customer service with a professional appreciation of what makes first-class customer service important, as are flexibility, multi-tasking, and problem-solving. Experience in a telephony-based financial assistance or collection role, within financial services or utilities would be desirable. Experience taking payments and arranging suitable payment plans. Assisting vulnerable and non-vulnerable customers by identifying appropriate arrears solutions. Strong solve problems skills and the ability to help customers who are experiencing financial difficulties. The ability to empathise and actively listen to our customers. Be resilient whilst helping customers with difficult issues/circumstances. Good IT skills and knowledge of Microsoft Excel, Outlook, and Word. An excellent telephone manner with good written and verbal communication and social skills to interact with our customers. Be an enthusiastic team player. Be keen to learn and progress. Good listening and problem-solving skills. Flexibility to work rotational shifts.(information on shifts is noted above).

What’s in it for you?

This is a fantastic opportunity to make a difference and you’ll be working with like-minded people who have customers at the heart of everything they do. We’re committed to giving you great training and we’ll make sure you have everything you need to thrive in this role.

Our competitive salary package includes 24 days of holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Please note the role will be office-based while training and probation are complete and then move to hybrid working.

The starting salary for the Collections Advisor is £24,560 per annum.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds office-based, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

  • Collections Manager

    2 days ago

    Reading, Berkshire, United Kingdom M2 Professional Recruitment Services Full time

    An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency. The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the teams...

  • Customer Service Advisor

    3 weeks ago

    Berkshire, United Kingdom Links Recruitment Ltd Full time

    Customer Service Advisor  Are you passionate about the art industry and looking for your next step as a customer service advisor?... We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include:  Taking inbound calls to the art team – liaising with galleries, agents, artists, and...

  • Customer Service Advisor

    3 weeks ago

    Berkshire, United Kingdom Links Recruitment Ltd Full time

    Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor?...We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK.Main Duties Include: Taking inbound calls to the art team – liaising with galleries, agents, artists, and buyers...

  • Employee Relations Specialist

    1 day ago

    Reading, Berkshire, United Kingdom Project People Full time

    Employee Relations Specialist Part time - 22 hours per week Reading/ Hybrid Overview: To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people...

  • Billing Specialist

    6 days ago

    Reading, Berkshire, United Kingdom RGF Staffing - Crone Corkill Full time

    Job Description Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this...

  • Billing Specialist

    2 weeks ago

    Reading, Berkshire, United Kingdom RGF Staffing - Crone Corkill Full time

    Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role...

  • Employee Relations Specialist

    4 days ago

    Reading, Berkshire, United Kingdom Project People Full time

    Employee Relations Specialist Part time - 22 hours per week Reading/ Hybrid Overview: To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people...

  • Employee Relations Specialist

    3 days ago

    Reading, Berkshire, United Kingdom Project People Full time

    Employee Relations Specialist Part time - 22 hours per week Reading/ Hybrid Overview: To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people...

  • Billing Specialist

    6 days ago

    Reading, Berkshire, United Kingdom RGF Staffing - Crone Corkill Full time

    Job Description Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be...

  • Billing Specialist

    2 weeks ago

    Reading, Berkshire, United Kingdom RGF Staffing - Crone Corkill Full time

    Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for...

  • Billing Specialist

    2 weeks ago

    Reading, Berkshire, United Kingdom RGF Staffing UK Limited Full time

    Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for...

  • EHS Commercial Manager

    2 weeks ago

    Maidenhead, Berkshire, United Kingdom Randstad Technologies Recruitment Full time

    JOB SUMMARY The role of the UK Commercial EHS Manager is to provide strategic direction and oversee the delivery of Environmental, Health, and Safety (EHS) support and services across multiple sites and divisions to ensure alignment with business objectives. The manager will interpret and implement EHS strategies within the UK Commercial Affiliates...

  • Regional Property Surveyor

    4 weeks ago

    Reading, Berkshire, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    REGIONAL PROPERTY SURVEYOR 12 MONTH CONTRACT Reading - Hybrid 2 days per week The Property and Legal Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network of EE & H3G. The department ensures partners & suppliers adhere to agreed guidelines when undertaking work...

  • Management Accountant Business Partner

    4 weeks ago

    Bracknell, Berkshire, United Kingdom Connect44 GmbH Full time

    Connect 44 are currently hiring for a Management Accountant Business Partner to join our team on a Hybrid Basis from Bracknell. Empleo: Permanent Connect 44 are currently hiring for a Business Partner/ Management Accountant based on a Hybrid Basis in Bracknell. Job Description: Responsible for the monthly, quarterly and yearly accounting statements of...

  • Regional Property Surveyor

    4 weeks ago

    Reading, Berkshire, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    REGIONAL PROPERTY SURVEYOR 12 MONTH CONTRACT Reading - Hybrid 2 days per week The Property and Legal Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network of EE & H3G. The department ensures partners & suppliers adhere to agreed guidelines when undertaking work...

  • Audit Assistant Manager

    4 weeks ago

    Reading, Berkshire, United Kingdom Grant Thornton LLP Full time

    More than you expected Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One...