Resort Assistant Night Manager

2 weeks ago

Newport, United Kingdom Celtic Manor Resort Full time

JOB TITLE  – Resort Assistant Night Manager
DEPARTMENT  – Night Front Office
RATE OF PAY  - Competitive plus amazing benefits
CONTRACT TYPE  – Full Time – Permanent
HOURS OF WORK  – 40 hours per week 
SHIFT DETAILS  – 5 days out of 7 

OVERVIEW 
As Assistant Night Manager, you will assist in the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

WHAT ARE WE LOOKING FOR … 
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel sector
Competent level of IT proficiency
Excellent leadership and management skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Positive attitude and good communication skills
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

WHAT YOU’LL DO … 
An Assistant Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Conduct Health and Safety Checks and Night Walks
Maintain a good status awareness of all hotel areas

WHATS IN IT FOR YOU… 
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few.
Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course. We are sure you won’t be disappointed 

WHO ARE WE … 
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards. 
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven. In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.

RECRUITMENT INFO 
In the event we receive a high number of applications, we reserve the right to close this campaign early 
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages. 

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