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DevOps Systems Engineer

3 months ago

Salford, United Kingdom BBC Full time

Package Description

Job Reference: 17267
Band: C
Salary: up to £53,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: Permanent
Location: London Lighthouse or Salford Dock House (Hybrid)

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our .
If you need to discuss adjustments or access requirements for the interview process please contact the . For any general queries, please contact: .


We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. 


If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject.

Job Introduction

As one of the world's leading media organizations, the BBC reaches a weekly global audience of 447 million people. Media Services serves as a critical bridge between content production and online users, contributing to a remarkable 7.3 billion iPlayer streams in the last financial year.

We offer a comprehensive suite of microservices that power backend workflows, preparing, transcoding, packaging, and distributing audio and video content online. In an increasingly digital landscape, our role is pivotal in maintaining the BBC's relevance.

 
Our media components are central to BBC's flagship products like iPlayer, Sounds, News, and Sport. Whether you're catching up on EastEnders, listening to Radio 1, or watching live sports, our platform ensures a robust, reliable, and consistent audience experience.

 
The Media Services team employs cutting-edge, cloud-based technologies to publish all BBC online audio and video content, driving iPlayer, BBC Sounds, News, and Sport. We manage live streaming, catch-up content, and podcasts, handling over 13 million plays daily, ingesting and publishing thousands of hours of catch-up content, and delivering 3-4 TB of new files daily. Our goal is to deliver the best playback experiences to global audiences across various platforms and devices.

 
The Digital Distribution Media Services SRE team provide the core support and shared observability and alerting systems for the Media Services platform.

 
Our team's mission is to leverage software/systems engineering principles to enhance reliability through observability, proactive collaboration, and support by developing processes, tooling, and services.

We accelerate product teams by offering preferred systems and solutions, aiding developers in creating reliable products and services with broadcast-level reliability. Achieved through collaboration, our product stack, and best engineering practices.

Our services are vital for the performance and uptime of numerous BBC digital media services, operating across internal data centres and cloud locations.

Interview Process

Candidate will be sent 5 days prior to 1st stage interview a scenario based technical assessment to complete as homework for the interview.

• 1st stage virtual interview approx. 1 – 1.5 hours 
o 1st half - competency based interview. 
o 2nd half – Technical assessment with a live pair programming/scripting during interview/pre-prepared technical scenario-based coding/scripting task assigned to candidate.
• 2nd stage virtual interview – approx. 30 minutes – 1 hour and values-based questions with team lead and engineering manager.

Main Responsibilities

You will be a passionate engineer experienced in cloud technologies. You will enjoy developing and supporting industry-standard tools/services that enable development to function efficiently. You will enjoy coding, testing, and managing large architectures. You will enjoy contributing ideas towards our roadmap, collaborating across BBC teams, and embrace learning. You will enjoy systems engineering challenges.

You would be responsible for:

• Responding to problems and failures openly and blamelessly, viewing them as opportunities for improvement.
• Automating tasks to reduce repetitive work (toil).
• Advocating DevOps/SRE principles for cloud and on-prem systems, prioritising reliability, and observability.
• Assisting product teams with metrics visualisation, logging, release tooling, automation, secrets storage, SLI/SLO and error budgeting to enhance internal and audience-facing systems.
• Ensuring that the system can handle tomorrow's load more effectively than today.
• Developing code for easy maintenance, support, and risk reduction.
• Consulting with product owners and development teams to support their objectives.
• Participation of in-hours and out of hours on-call support to the Media Services estate.

Are you the right candidate

Essential

• Participation of in-hours and out of hours on-call support to the media services estate.
• Support and develop the tools that provide our capabilities to monitor, log, alert and visualise data.
• Demonstrable experience in one of the following scripting languages. (Python, Bash, Go, Ruby)
• Demonstrable experience developing cloud-based infrastructure; ideally AWS cloud services.
• Experience in automating and reducing TOIL.
• Demonstrable experience with modern CI/CD tools and best practices. 
• Demonstrable experience with Linux operating systems, primarily Redhat Linux and similar (CentOS, Rocky, Amazon Linux).
• Demonstrable experience of applying systems and software engineering principles in solving operational problems. 
• Strong communicator with a collaborative mindset, adept at working within a team environment.
• Understanding complex technical problems including contributing to blameless post incident reviews.
• Demonstrable experience working in an Agile development environment.

Desirable

• Knowledge of Media and broadcast technology development principles
• Awareness for the need of SLI/SLO & error budget facilitation. 
• Demonstrable experience of messaging and event streaming systems and frameworks.
• Working knowledge of networking technologies such as HTTP, TLS, DNS, SNMP.
• Experience in producing runbook and technical systems documentation.
• Contribute to design, implementation, and support large-scale projects, with critical infrastructure.
• Advocating proven principles and practices and actively influencing cultural change within an organisation.