Workshop Controller

2 months ago

Gloucester, United Kingdom Rygor Group Full time

 Gloucester
  45 hours – Mon-Fri and Saturdays on rota. 

 Your Role

We are looking for an experienced and dedicated workshop controller to help lead and inspire the workshop team at our Mercedes-Benz Dealership in Gloucester. 

To manage the flow of work through the workshop, to ensure quality and compliance of all works carried out. A focus on maximising utilisation and ensure technicians are working efficiently, safely and to all Rygor and Mercedes-Benz guidelines. To guide the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.

️  Skills & Behaviours Required for this Role:

Leadership  – You bring together those around you, and inspire them to be the best they can be and achieve as a team.

Communication –  This role is pivotal in linking the workshop and the front of house team, ensuring fantastic communication to deliver exceptional customer service. Working with techs, you are clear with what is require and by when, on each job in the workshop.

Resilience  – A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. 

Motivation  – To ensure personal and team success, being motivated is essential and is a key part of leadership. 

Job responsibilities: 

Ensure the Rygor workshop processes are followed for every job. Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job. Obtain authorisation for any additional work required, either through service reception or by direct contact with customer. Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.  Ensure 100% sign off on completed inspections, ensuring our customer’s Operator’s license is safe and legal. Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action. To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.  To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.  To monitor workshop loading and ensure continuity. Measure technician’s activity and performance, to deliver a quality and compliant first time fix. Arrange for customer to be informed that vehicle has been completed. Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure company reputation is upheld.  Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met. Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered. Ensure the workshop is kept clean and tidy, at all times. Ensure all customer complaints are dealt with quickly and effectively, or escalated as per Rygor’s complaint process if required. To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs. Ensure that all service processes (including quality checks and MOT) and company policies are adhered to.  Manage and oversee workshop apprentices, from a training and wellbeing perspective. Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to. Scheduling and deadline management. Handle all internal and external customers and suppliers with courtesy and ensure the Rygor and Mercedes-Benz experience is delivered to all contacts, at all times.

This role will be perfect for you if you: 

Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).  Strong passenger car knowledge and experience.  Process driven. Previous experience as a senior technician. Strong technical background. Good interpersonal, leadership and organisational skills. Willingness to learn and adapt.  Self-motivated, energetic & able to motivate others Leadership & the ability to delegate Ability to work under pressure and to multi-task in a busy environment Ability to prioritise work Great communication, verbal and written and ability to inspire others. Supervisory experience. 

 Benefits for you

Working for an official ️ and for two years running Working for a . Working for a .  Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the and winners at the . Access to 100s of employee perks on . Auto-enrolment pension. A day off for your Birthday. Enhanced Maternity and Paternity policies. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion). Mental Health First Aiders in the business. Employee-led Veterans support group.  Reward and recognition programmes, including our annual company awards.  Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training hub. Long service recognition which includes additional annual leave*.  Branded uniform and overalls. Boot allowance.  Death in service benefit. Ongoing investment in company facilities and working environments. 20 days of annual leave per year plus Bank Holidays. 

 Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. 

Rewarding

I am grateful. I am courageous. I am curious.

We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful

I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills. 

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us

 Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. 

 

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