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Spa Receptionist

4 months ago

Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role

We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.

MAIN DUTIES

Welcoming guests, residents and members to the Utopia Spa Handling telephone enquiries Taking individual treatment bookings Showing guests around the facilities on arrival Liaising with food and beverage departments for guests lunch/tea orders Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes Compiling bills for Spa Guests before departure Computer and manual completion of administration duties Completing the daily balancing/banking for the spa ready for the accounts team Adherence to Mystery Guest Standards criteria throughout the working day

REQUIREMENTS

37.5 hrs , 5 days per week including early (7.30am 3.30pm), late (12.15pm 8.15pm) shifts. Please note weekend shifts are part of this role Excellent personal presentation A genuine interest in Spas and Beauty Computer literate and good attention to detail in admin Previous beauty knowledge a distinct advantage Weekend shifts required

BENEFITS

Additional end of year service charge bonus 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking Employee uniform

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

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