Principal IT Provisioning Service Specialist
1 month ago
SS&C Financial Services
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.
Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
About the Role
As a Principal IT Provisioning Service Specialist, you'll be at the forefront of innovation, shaping a new client-facing technology support team in the finance industry. Collaborating with the world's largest hedge fund and private equity administrator and the largest mutual fund transfer agency, you'll play a pivotal role. Beyond traditional provisioning tasks, you'll provide on-site technical support, ensuring seamless operations and swift problem resolution. Join us in revolutionizing financial technology
Your Responsibilities
- Collaborate with vendors to secure support or replacement devices promptly.
- Ensure that operating systems and systems software components are correctly installed, maintained, and supported across multiple platforms.
- Analyze and troubleshoot high-severity problems, directing corrective action as needed.
- Demonstrate independence, sound judgment, and minimal need for supervision.
- Maintain comprehensive documentation of policies, procedures, and standards related to SS&C and client systems.
- Ensure accurate installation, configuration, support, maintenance, and recovery records.
- Uphold industry best practices and compliance standards.
- Recommend deployment procedures and operational guidelines based on this expertise.
- Communicate problem statuses and resolutions to the client professionally and promptly.
- Use written communication to cover potential issues and solutions.
- Escalate critical issues as necessary, ensuring timely attention.
Your Experience
- Minimum of a Master’s degree and 6 years of related experience.
- Alternatively, a Bachelor’s degree and 8 years of related experience, or a high school degree and 10 years of related experience.
- Proven expertise in IT provisioning, on-site support, and data center systems.
- Possess a deep understanding and practical knowledge of critical end-user computing systems:
- Desktop and notebook computers.
- Desktop operating systems and applications.
- Smartphones, tablets, wearables, and other mobile devices.
- Mobile, web, and cloud applications.
- Virtual desktops and applications.
- Demonstrate thought leadership by addressing complex issues.
- Understand the unique challenges faced by front office financial services.
- Recommend process improvements to enhance client satisfaction.
- Work directly with clients and vendors.
- Communicate effectively and empathetically.
- Prioritize client needs while maintaining security and compliance.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
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