Services - Support Engineer - 005

2 weeks ago

Slough, United Kingdom ExcelRedstone Full time
Location: Slough, Berkshire, United Kingdom Earnings: £31000.00 to £39000.00

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

Support Engineer - Workplace Technology Services is a highly visible infrastructure role that requires commitment to providing a high-quality service to meet customer project demand.

What you’ll be doing as our Support Engineer - Workplace Technology Services:

The role is required to deliver IMACD Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Support Engineer - Workplace Technology Services work on shifts that provide services 24x7x366 and report to the local Service Delivery Manager. Control Functions. Installations / Decommissions - Office/Workspaces.  Installations / Decommissions – Technology Spaces. Cabling. Incident Management. Documentation.

What we’re looking for in our Support Engineer - Workplace Technology Services:

Essential

Experience working in banking IT environment. Experience in a Installation, Moves Adds and Changes environment (IT Hardware deployment). Experience in structured cabling installation, fault finding and testing with fluke test equipment. Good knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Good MS Office Suite experience (Outlook, Excel, Word etc) Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Thorough knowledge of Asset Management Systems Thorough knowledge of Ticketing Systems Thorough understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Satisfactory Skills Matrix score 

Preferred but not Essential

COMPTIA A+ COMPTIA Network+ COMPTIA Server+ Previous training / qualifications within Information Technology field. Certified Network Cable Installer (CNCI®) Certified Network Infrastructure Technician (CNIT®) Certified Data Centre Technician Professional (CDCTP®)

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