Field Service Technician- Middlesbrough

2 weeks ago


Middlesbrough, United Kingdom Global Draw Limited Full time

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Location: Middlesbrough

Salary: £24,000 basic salary plus additional £1,300 shift allowance

Company Overview: Light & Wonder, a prominent entity in the gaming and betting industry, is actively recruiting Field Service Technicians to oversee customer sites in the Bradford area. With a commitment to excellence, our organization thrives on delivering superior service, installations, and repairs for cutting-edge betting and gaming terminals.

Responsibilities:

Execute new shop installations to the highest standards. Supervise the coordinated removal of equipment from customer premises. Foster and maintain positive customer relationships, providing comprehensive operating procedures, event instructions, and updates on new software/hardware. Conduct routine shop visits and maintenance as directed by the Line Manager. Log and address concerns, incidents, and customer feedback.

Qualifications

A passion for technology with a demonstrated ability to quickly learn and adapt to new systems. Strong customer service skills with clear and confident communication abilities. Exceptional time management skills and a goal-oriented approach to work. Possession of a full UK driving license. Relevant qualifications will be considered; limited experience may be acceptable. Ideally, previous experience in a technical role, particularly within the gaming/electronics or IT sector.

Working Conditions: This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Light & Wonder provides a company van, mobile phone, tablet, and all necessary equipment.

Join Light & Wonder and be part of a dynamic team contributing to the forefront of betting and gaming technology. Elevate your career in a professional and innovative environment. Apply now to become a valuable member of our growing team.



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