Supervisor Westfield

3 weeks ago

London, United Kingdom KIKO MILANO Full time

The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave. 


This role is based in Westfield - White City.


MAIN RESPONSIBILITIES


PEOPLE MANAGEMENT

  • Coach and support the team to deliver customer experience and business goals
  • Support the team to deliver the customer experience and business goals
  • Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience


CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

  • Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
  • Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
  • Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
  • Completion of all BeKIKO dossiers, quizzes and training elements
  • Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)


PROCEDURES & POLICIES EXECUTION

  • Guarantee that stores are compliant with all KIKO standards and procedures
  • Guarantee the compliance with store procedures (KIKO STORE BOOK).
  • Guarantee the execution of the promotional calendar.
  • Guarantee all operational procedures are adhered to in store and that the store is compliant
  • Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
  • Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
  • Knowledge of cosmetics and beauty products.
  • Strong customer service skills.
  • Leadership abilities.
  • Sales and merchandising knowledge.
  • Excellent communication skills.
  • Organizational and problem-solving skills.
  • Flexibility in work hours.
  • Passion for cosmetics and beauty products.

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