Operational Transformation Lead

2 months ago

Macclesfield, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Job overview

An exciting opportunity has arisen within the Dermatology Department for a full-time Clinic Coordinator to join our team. This post will be based at Waters Green Medical Practice, Macclesfield.

You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and waiting lists and support the managerial team and secretaries with clinic related queries. You will work as part of a team 

Main duties of the job

An example of duties will be:

Reviewing clinic slot utilisation. Managing clinic templates. Managing 2 week wait patient referrals Monitoring ASI’s & management of escalations. Answer appointment enquiries. Making New and FU appointments. Managing clinics and waiting lists Data input

The successful applicant will have:

Excellent accuracy, organisational and communication skills. Excellent interpersonal skills. Be a team player. Able to work under pressure and meet demanding deadlines. A high level of concentration is required and attention to detail. Meticulous accuracy is essential in order to maintain service levels. The hours of work are .5 per week to be worked over Monday to Friday

.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1 and became a Foundation Trust in April 8.

We employ almost 5, members of staff, provide around hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 0 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with % of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

The post holder will provide a comprehensive, quality and confidential administration service to the Divisions and their team in support of the wider managerial team.

A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.

The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Service Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
SERVICE DELIVERY
1. Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liasing with Divisions, etc. ensuring that all information and documentation is
produced to expected standards of performance, and according to agreed timescales.
2. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
3. Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.

Person specification

EXPERIENCE/QUALIFICATIONS

Essential criteria

Computer skills, Microsoft Office Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable criteria

Knowledge of Medical Terminology Advanced ECDL modules or equivalent

SKILLS

Essential criteria

Demonstrate excellent verbal and written communication skills, Ability to work on own initiative, prioritise own work,

Desirable criteria

Understand and manage health records/waiting lists and ICS computer systems

PHYSICAL REQUIREMENTS

Essential criteria

Good attendance record

Desirable criteria

Ability to perform a wide range of duties according to the Job Description

Employers have a legal responsibility to ensure that all employees have the right to work in the UK. 

If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set requirements that must be met (such as a minimum salary requirement and being skilled to a certain level). Not all NHS roles are eligible for sponsorship for Skilled Worker visas.

We recommend that you use the information on the to check if this role will be eligible.

Key Messages

• Please let us know if you require an adjustment to our recruitment process.

• We are a flexible working employer, so please talk to us about any flexible working requirements.

• All correspondence will be sent to the email address you have registered as your TRAC account.

• Recruitment is based on the Trust's values and behaviours and the criteria outlined in the Job Description for the role.

• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

• Appointments are subject to a 6 month probationary period.

• LED Doctors are subject to a 3 month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 4 (Exceptions) Order 5 (Amendment) (England and Wales) Order 0 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

NameAbby WhiteJob titleAssistant Service ManagerEmail addressabby.white@mcht.nhs.ukTelephone number

  • Transformation Lead

    2 months ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **TRANSFORMATION LEAD QUALITY** **Macclesfield, UK or Dunkerque, FR** **INTRODUCTION TO ROLE**: Join us at AstraZeneca as a Transformation Lead for the Strategy & Business Performance team in Quality. This role is a unique opportunity to influence and execute strategic decisions that yield competitive results within SHE, Quality, Supply, Cost & People...

  • Head of Business Operations

    2 months ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Head of Business Operations & Transformation (IGNITE) Introduction to role: Are you ready to make a significant impact in the world of healthcare? AstraZeneca is on a mission to redefine the digital and data strategies across the corporation, and we need a dynamic leader to join us. As the Head of Business Operations & Transformation within the...

  • Operating Model Lead Role

    1 month ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Operating Model Lead Role** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovative BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re...

  • Head of Global Planning Transformation

    2 weeks ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Make a meaningful impact on people’s lives with life-changing medicines** Join the team where everyone feels a personal connection to the people that we impact. From our science labs to manufacturing at scale, we are committed to delivering at the highest quality. It’s inspiring and rewarding work, influencing every part of the product lifecycle to...

  • Service Transformation Practitioner

    1 day ago

    Macclesfield, United Kingdom East Cheshire NHS Trust Full time

    Do you want an exciting role that will deliver change for the benefit of patients and our clinical teams across eastern Cheshire and Stockport? We are looking for an experienced and enthusiastic transformation practitioner to join our team, and help us push forward our strategic projects across two acute hospital sites in Macclesfield and Stockport. Join...

  • Service Transformation Practitioner

    12 hours ago

    Macclesfield, United Kingdom East Cheshire NHS Trust Full time

    Do you want an exciting role that will deliver change for the benefit of patients and our clinical teams across eastern Cheshire and Stockport? We are looking for an experienced and enthusiastic transformation practitioner to join our team, and help us push forward our strategic projects across two acute hospital sites in Macclesfield and Stockport. Join...

  • Operations & IT Graduate Program Lead

    2 months ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Operations & IT Graduate Program Lead** **Location**:UK (Macclesfield), US (Gaithersburg), Mexico (Guadalajara), Sweden (Södertälje) **Competitive salary and benefits** Hybrid working 3 days a week in the office AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and...

  • Senior IT Business Operations Partner

    4 days ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Senior IT Business Operations Partner** **Macclesfield, Luton (UK) Gothenburg (Sweden) Gaithersburg, Wilmington (USA)** **JOB ROLE** The Senior Business Partner works closely with Senior Stakeholders providing functional planning and performance management services as well as driving transformation change. They develop strategic management plans and...

  • Communications and Change Lead

    2 days ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Are you ready to grow in new and unexpected ways? As the **Communications and Change Lead,** you will support the Biologics Operations supply region, Supply Biologics, one of the supply regions in Global Operations. We manufacture a growing portfolio of monoclonal antibodies, live attenuated influence vaccines, and support a diverse pipeline of new...

  • Network Supply Planner

    2 months ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Are you an innovative supply chain thinker with a passion for the patients we serve and a desire to operate and lead in a global environment? If so, then this job as a **Network Supply Planner** at AstraZeneca is the role for you! AstraZeneca is at an exciting time of new products and launches. We get to work with innovative and scientific products on our...

  • Operations Leader, Sterile

    2 weeks ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Job Title: Operations Leader, Sterile Location: Macclesfield Introduction to role: Join us as an Operations Leader and play a pivotal role in leading a multi-disciplinary team. You will be accountable for the overall performance of all processes within the boundaries of your Process Execution Team (PET) control. This includes production, material...

  • Operations Leader, Sterile

    1 week ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Job Title: Operations Leader, Sterile Location: Macclesfield Introduction to role: Join us as an Operations Leader and play a pivotal role in leading a multi-disciplinary team. You will be accountable for the overall performance of all processes within the boundaries of your Process Execution Team (PET) control. This includes production, material...

  • Operations Manager, Sterile

    2 weeks ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Job Title: Operations Manager, Sterile Location: Macclesfield Introduction to the role: Join our Operations team, where you will be responsible for the process operation (formulation, manufacturing, filling, packaging, etc.) within the Process Execution Team (PET), adhering to defined process and operational standards. This role involves strategic...

  • Operations Manager, Sterile

    1 week ago

    Macclesfield, United Kingdom AstraZeneca Full time

    Job Title: Operations Manager, Sterile Location: Macclesfield Introduction to the role: Join our Operations team, where you will be responsible for the process operation (formulation, manufacturing, filling, packaging, etc.) within the Process Execution Team (PET), adhering to defined process and operational standards. This role involves strategic...

  • Operations Leader, Sterile

    3 weeks ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Job Title: Operations Leader, Sterile** **Location: Macclesfield** **Introduction to role**: Join us as an Operations Leader and play a pivotal role in leading a multi-disciplinary team. You will be accountable for the overall performance of all processes within the boundaries of your Process Execution Team (PET) control. This includes production,...

  • External Operations Lead

    1 month ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Ready to make a positive impact in a team where it means more? Join our team and be part of our ambitious journey to deliver more medicines to patients, quicker and more affordably!** At AstraZeneca, our External Supply and Manufacturing (ESM) team plays a pivotal role in establishing and leading suppliers across the world that meet our global standards....

  • Clinical Demand Planning Lead

    4 days ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Clinical Demand Planning Lead - Clinical Manufacturing & Supply** **Macclesfield, UK** At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An expansive culture...

  • External Operations Lead

    13 hours ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **External Operations Lead** **Competitive salary and benefits** At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An expansive culture that champions diversity...

  • Global Talent Acquisition Lead- Operations

    1 week ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Global Talent Acquisition Lead, Operations**: If you are looking to join a fast paced, agile, innovative, dynamic, inclusive, equitable and engaging work environment then AstraZeneca, a Global Biopharmaceutical Organization, is the right place for you. At AstraZeneca, we follow the science and turn ideas into life changing medicines. We put our patients...

  • Project Support Office Lead

    13 hours ago

    Macclesfield, United Kingdom AstraZeneca Full time

    **Project Support Office Lead** Macclesfield / Luton **Global S/4HANA Programme** We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives,...