Personal Assistant

2 days ago

Wimborne Minster, United Kingdom The Quarter Jack Surgery Full time

Job summary

Our GP Personal Assistants are integral membersof The Quarter Jack Surgery team. They act as a focal point of communicationbetween patients, doctors and other medical staff.

This busy but fulfilling role is responsible forworking closely with the Care Navigators in the reception team, providingclinical administration for doctors and nurses, including answering and makingpatient calls and responding to tasks and supporting the Care Navigators withqueries. NHS or medical experience, excellent administrative and teamworkingskills, and evidence of working effectively under pressure are essential.Applicants with a clinical background are preferred. The post is one of severaladmin staff who work closely together as a team within reception. The role isto provide a friendly and efficient PA service for patients, team members andclinicians and undertake additional administrative duties.

Main duties of the job

Supporting members of reception team eg CareNavigators and prescribing clerks, with patient enquiries including onlinequeries

Supporting GPs, dealing with administrativequeries and tasks on their behalf

Receiving and making telephone calls as requested

Arranging appointments for medicals and othernon-routine appointments

Arranging home visits, home visit reports andresponsibility for allocating a GP to undertake visit in the absence ofregistered GP as per the rota system

Taking messages and recording them

Processing forms prior to passing to a GP forcompletion, private health claim forms etc

Generating prescriptions in accordance with GPinstructions

Following GP instructions on path links(pathology network)

Dealing with problems and queries from doctors,other healthcare staff and patients

Sorting of GP mail for scanning, data loadingand/or destroying

Using SystmOne to enter patient information andidentify patients requiring treatment/review

Checking GP appointments on SystmOne and advisingof any discrepancies

Ensuring the NHS email system is used as anefficient means of communication

Liaison with consultants, technicians and otherhospital staff

As part of the reception team, you would need todemonstrate flexibility and you may be asked to work in other areas

About us

Thepost is one of several admin staff who work closely together as a team withinreception. The role is to provide a friendly and efficient PA service forpatients, team members and clinicians and undertake additional administrativeduties

Job description

Job responsibilities

To have a thorough knowledge of all practiceprocedures

To have a thorough knowledge of the practice area

To have a thorough knowledge of the practice Fireand Health & Safety Policies

To work in accordance with the policies andprocedures established by the Practice

Support your GPs, ensuring appropriate tasks aredelivered to your GP and subsequently dealt with

Call patients at the GP request, deliveringinformation/messages in a professional and caring manner

Work collaborativelywith other administrative and clinical staff to ensure seamless servicedelivery

Provide support to colleagues during busy periodsor absences

Process and effectively signpost patients to theappropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, dealing with thecallers requests appropriately

Make appointments for patients attending orcalling by telephone, using the computer system, and in accordance with thePractices appointment protocols

Initiate contact with and respond to requestsfrom patients, team members and external agencies

Input data into the patients healthcare recordsas necessary

Deal with queries regarding services offered bythe practice

Arranging appointments for medicals and othernon-routine appointments

Taking messages and recording them

Direct requests for information, , SAR,insurance and solicitors letters and DVLA forms, to the relevant department

Processing Hospital Letters

Scanning of letters and test results on tocomputerised medical records

Using the computer to enter patient information

Processing eConsults to the appropriatehealthcare professional or administrator

Ensuring patient signatures and ID on relevantforms

Registering temporary residents and thoserequiring immediately necessary treatment

Have an understanding of the duty GP role andoperate within the surgery protocol when necessary

Liaison with other members of the Primary HealthCare Team for patients attending

Maintain a clean, tidy, effective working area atall times

Support all clinical staff with general tasks asrequested

As part of the administration team, you would beexpected to demonstrate flexibility and you may be asked to work in other areas

Attend a formal appraisal with their manager atleast every 12 months. Once aperformance or training objective has been set, progress with be revised on aregular basis so that new objectives can be agreed

Contribute to public health campaigns eg fluclinics through advice or direct care

Person Specification

Experience

Essential

Senior medical administrative experience for over 2 years

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