Inside Sales Agent

About the role:

We are currently looking for a highly motivated results-orientated Inside Sales & Retention Agent to join us on a permanent basis in our Derry office to help us grow our residential customer base in Northern Ireland through a programme of multi-channel sales and customer-retention campaigns and activities.

We are looking for individuals who love to interact with customers, have excellent sales skills and customer engagement experience and who want to bring their capabilities in this area to the next level.

Key Responsibilities:

• Retaining customers via both inbound and outbound channels
• Acquiring new customers via both inbound and outbound channels
• Moving customers between and into new premises
• Sales administration and support
• Maintain a healthy conversion rate of connected calls to successful acquisition/retention
• Internal metrics around quality and customer interaction are met
• Codes of practice and other regulatory requirements are adhered to relating to sales and marketing specific activity
• Managing workload, working diligently and independently
• Managing customer expectations in line with codes of practice
• Adhering to company policies and procedures in line with health and safety legislation
• Up-selling and cross-selling of products and services
• Your flexibility to assist other sales areas of the company including supporting trade shows and events as required is essential.

Candidate Profile:

The ideal candidate for this role should have 1-2 years of experience in a similar position within the energy, telecoms, or customer services sectors, though outbound phone-based experience is preferred but not mandatory. They should be driven, ambitious, and motivated to make a positive impact through their work. Good IT skills, especially in Microsoft Excel, are necessary, alongside a solid grasp of digital sales and social selling concepts. Excellent communication skills, a strong customer focus, and proficient negotiation abilities are also vital attributes for success in this role.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Budget Energy is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits:

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.