Customer Service Representative

6 days ago

Swansea, United Kingdom Foundever Full time

Customer Service Representative

Req ID#: 386650

Swansea, Swansea, GB

Job Description:

‎

We are looking passionate, customer-centric team members to join the team at Foundever™ Swansea for a six-month temporary positon starting 01 July

WHY FOUNDEVER™?

At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? We focus on you and, with your drive, look to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from YOU

WHAT YOU’LL BE DOING

As a Customer Service Representative at Foundever™, you will work alongside some of the best in our business, taking pride in all your customer interactions. Your role will primarily be back-office support for one of our utilities clients, where you will provide outstanding inbound customer service relating to change of tenancies. You may also be required to support customers through outbound calls at times.

HOW WE WILL SUPPORT YOU

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

KEY RESPONSIBILITIES:

Once you have completed our full induction and training experience, you will be responsible for representing one of our utilities clients, handling back-office email interactions which is made up of:

Listening to customer concerns and providing information, answers, or responses relating to change of tenancies. Obtaining and correctly capturing of customer information. Reviewing and making changes to customer accounts where applicable. Keeping records of customer interactions. Ensuring customer satisfaction.

WHAT WE LOOK FOR

Good Communication Skills: The ability to clearly and effectively communicate with customers over the phone or in written communication such as email.

Computer Literate: Excellent computer skills with the ability to write well-crafted emails.

Attention to Detail: Impeccable attention to detail, with a keen eye for reducing mistakes.

Adaptability: The ability to handle a wide variety of customer interactions and adjust communication style as necessary.

Positive Attitude: The ability to remain positive and upbeat even during difficult customer interactions.

Advantageous: Knowledge of customer service best practices and call centre technology.

WHAT WE'RE OFFERING

Should you be successful in your application, we're offering a salary of £23,400 per annum (or £12 per hour), a great work/life balance with day-time shifts between Monday to Friday, and fantastic training opportunities to support you in your role

Other benefits of joining our great team in Swansea include:

Access to Wagestream: This money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement and much more. 20 days holiday in addition to statutory bank holiday allowance Casual dress code Free onsite parking Pension scheme Corporate discounts through Perks at Work Get discounts on gyms, cinemas, restaurants and more

KEY POINTS

Salary: £23,400 per annum (monthly pay)

Location: Llansamlet, Swansea, SA7 9LA (on-site only)

Contracted Hours: 37.5 hours per week

Working Hours: Monday to Friday, 08:00 - 17:00 (shift-based)

Contract Duration: Temporary, 6 month contract

Start Date: Monday, 01 July 2024

Apply Now We look forward to reviewing your application.

Foundever™ is an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

[ever] creative. [ever] committed. [ever] connected.

foundever.com


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