Repairs Planner

3 weeks ago


London, United Kingdom The Hyde Group Full time

Repairs Planner

London Bridge

Up to £25,000

Hyde is looking to recruit a Repairs Planner on a fixed term contract, ending on the 31st March 2025.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Repairs Planner at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

Responsibilities

Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.Work collaboratively with all departments, to ensure performance targets are achieved.Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

Skills and experience required

Previous scheduling/planning experience is desirablePrevious administration experience is required for this roleExcellent organisation and time management skillsGood communication skillsAbility to prioritise wellAble to work well under pressureProactive and positive approach towards work

Benefits

A fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits package.Volunteering days
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