Immigration Programme Analyst
4 months ago
Job Description
Immigration Programme Analyst
Sheffield, UK
Full-time, permanent
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams. The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services. The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.
We thrive in a collaborative environment, leveraging each other's strengths to achieve impactful outcomes for our clients and our organization.
About the role:
The Immigration Programme Analyst will support the wider team of IPM’s with multi-jurisdictional client enquiries and projects. The Analyst will also be responsible for providing support to the firm’s clients that are part of the YourIPMTeam programme.
Following the successful launch of a similar program in the U.S., the EMEA IPM team is now piloting a program that centrally manages some of our team’s smaller clients, known as the YourIPMTeam, where we would hope to be able to accelerate growth through good service. This is an exciting opportunity to get exposure to what the IPM team does and grow into client facing work.
Taking a key role in working directly with YourIPMTeam clients and Fragomen case teams to resolve queries that include: Billing an accounts receivable issuesIncomplete initiationsProtocol inquiriesEscalation support in conjunction with more senior IPM team membersWork eligibility assessmentsOut of scope fee approvalsMSA inquiries in conjunction with more senior IPM team membersSingle and multijurisdictional inquiriesProvision of gratis Global Knowledge materialConnect Access and trouble shooting Using ServiceNow ticketing system to manage workload and report to more senior team members on client activity:
Monitors client specific drop boxes (e.g. initiations and central emails) Utilises Fragomen Connect, including liaising with caseworkers globally to ensure Fragomen Connect is up-to-date Generates and manages reports for case teams and clients Prepares Word documents and creates excel spreadsheets Assisting with ad hoc administrative functions, as needed Generates clear, well-organized written work-product internally and externally Takes on additional projects as required Follows firm procedures with respect to file maintenance, record keeping and use of case management systemAbout you:
Ability to work flexibly and accurately in a fast-paced environment Uses communication skills to achieve objective Being confident in verbal communication Demonstrate exceptional planning and time management skills with an ability to multi-task. Be proactive and able to act under instruction with limited supervision Be able to plan workload, meet deadlines and priorities Ensures work completed is accurate, to a high quality and follows standard layouts Completes tasks within agreed timeframes and in line with expectations Implement effective processes to manage workflow and meet deadlines Demonstrates proficiency in word processing, Internet and email systems Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
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