Field Scheduling Specialist

4 months ago


Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

Description

:

Ensure fulfilment of Field Service Engineer’s agendas with focus on immediate to short term

Rescheduling and re-assigning services based on planned and unplanned operational needs

Fulfilling campaigns in line with departmental requirements

Assist field team managers in management of their teams

Manage capacities and availability of agendas based on geographical requirements

Communication with the different departments to improve results

Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems

Inform customers of any changes to their planned service

Maintain monthly SLA’s

Keep up to date with latest system releases

Required Skills:

Critical thinking, planning and problem-solving skills.

A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs

Good communication skills in order to relate to other functional areas and people with greater expertise

Ability to take the initiative and set priorities.

Ability to manage different tasks at the same time.

Tech savvy and a quick learner

Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.



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