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Job summary
Looking to make a difference to people in need of mental health services?
The Band 3 Administrator position is available for a highly organised, motivated and enthusiastic person and is located at Mulberry 3, Fulbourn Hospital, Fulbourn, CB21 5EF within the Crisis and Inpatients Admin Hub.
The post holder will provide a comprehensive administrative service Mulberry 3 and other inpatient wards as needed within Fulbourn Hospital.
Main duties of the job
We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community, then we want to hear from you.
This role involves data inputting of patient information, face to face and telephone contact with patients and the clinical staff, scanning documentation, minute taking, photocopying, sending and responding to emails, and providing a high level of general administration support to Mulberry 3 inpatient ward and the wider team as needed.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
Typing of letters, summaries and reports, if appropriate. Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people. Organise appointments and transport for clinics as directed. Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date. Monitor and maintain the departments admin stocks. Arrange meetings as and when required. Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures. Update bed/caseload/zoning boards to reflect live ward/team state as directed. Prepare new information packs when required and monitor supplies of CPFT leaflets to ensure adequate stock levels are maintained. Create and maintain both manual and electronic health records for all active service users and ensure that their location is tracked. Be responsible for filing of all documentation in the clinical notes (if appropriate), in accordance with relevant procedures. Be responsible for daily maintenance and organisation of your team environment ( Front of House / Team Office). Report concerns, incidents and maintenance issues to the relevant individual as required. Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary. Person Specification
Education / Qualifications
Essential
Educated to GCE/GCSE standard RSA Stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential
Experience of working in a busy and demanding office/customer facing environment Experience of supporting a multi-disciplinary team
Desirable
Previous experience of working in a NHS Office environment
Skills & Abilities
Essential
Excellent customer care skills Good IT skills (MS Office) Ability to work under occasional pressure/stress
Knowledge & Understanding
Essential
Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential
Ability to travel to other Trust sites, if required