Head of People Technology

Here at Mitchells & Butlers,
our Award Winning People Services provide best in class support for all HR
Services, which include: hire to retire, payroll, expenses, management information,
helpdesk, chat & self-service via our Support Hub, business support and HR
& payroll systems, data & change. The service provides administration,
support and advice to all managers and employees – retail management, corporate
and hourly paid employees based in 1600 sites around the UK. We have a rare and
exciting opportunity for a HR professional to join our Team as a Head of People
Technology & Insights, to lead this team in an exciting new era of
evolution and development.

As Head of People Technology & Insights,
you will be a senior member of our People Services Management Team, reporting
into our Director of People Services. In this challenging and varied role, you will
be responsible for the delivery of a consumer grade digital employee and
manager experience that matches our digital guest experience. You will develop
and implement the people technology strategy roadmap, working in collaboration
with all people teams, other functions and external suppliers, ensuring that
all changes made improve the user experience and make people processes easier,
quicker and simple.

Key
objectives of the role include;

• 
  
• Act
  as the senior product owner for all HR technology, influencing and guiding
  the People Teams approach to buying, implementing, and running all People
  Systems in the most efficient and effective way, helping HR to work in
  partnership with our Business Change and Technology (IT) teams and
  external suppliers.
  
• To
  oversee the management and strategic implementation of all people systems;
  managing the day-to-day operations of the people systems team,
  collaborating with HR and BC&T to enhance system capabilities.
  
• To
  deliver people analytics and insights that support the people and business
  strategy. Here you will work closely with the HR Leadership Team to
  identify requirements for new and improved data analytics and work with
  team and other functions to build a roadmap of continuous improvement and
  value-added insights.
  
• To
  ensure the integrity, confidentiality, and security of all HR-related
  data, while also managing system upgrades and maintaining data integrity.
  
• Lead
  change management in People Services, to ensure change and activity is
  prioritised around business needs and can be balanced against annual
  cyclical activities
  
• Lead
  a culture of continuous improvement for People Services, challenging the
  status quo and ensuring improvements are successfully embedded in the
  business.
  
• Lead
  on risk management for People Services, ensuring the risk register is
  reviewed and updated quarterly to help inform and prioritise actions to
  address agreed priorities.
  
• As
  part of the senior management team for People Services, deputise for
  Director of People Services when required.
  

This role will involve a mixture of office and home working, with our
Head Office based in Birmingham City Centre.

About us…

Serving with pride since 1898, Mitchells & Butlers are the heart of
UK hospitality. In fact, you already know us, even if you don’t realise it We
own and run more than 1,600 pubs, bars and restaurants including the stylish
All Bar One brand, legendary Miller & Carter steakhouses, and the iconic
Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.

You’ll
be well rewarded…

• 
  
• Working 35 hours per
  week, Monday to Friday, with flexibility with working hours to fit around
  your personal commitments
  
• 33% off at all our
  brands, including our hotels. Whether it’s date night at Miller &
  Carter or a family roast at Toby Carvery, we’ve got you covered
  
• A pension that pays,
  where we’ll more than match your contributions (x1.5 of your
  contributions, up to a maximum of 5% of your salary)
  
• Private healthcare for
  you and your family, dental plan, cycle to work, and keep fit schemes
  
• 26 days annual leave
  plus bank holidays
  

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our
colleagues, and we’re an employer that keeps a promise. In fact, as one of the
largest employers in the country, with over 44,000 people working for us, we
have the responsibility of valuing every contribution from a diverse workforce
that are representative of our guests, and who make us stronger. We continue to
build a culture that values our differences and embraces them as strengths, and
we recognise that there is always work to be done.

What will I be doing?

• 
  
• Senior level ownership and accountability
  for the overall experience and landscape for all people systems, with
  a combination of some being owned within your own team and some being
  owned in other people teams. 
  
• Lead the People Data and Analytics Team,
  People Systems Team and Continuous Improvement Leads.
  
• Deliver all key information for HR Period
  Exec Reports.
  
• Provide Exec Papers and written updates
  on key proposals, changes, and issues.
  
• Lead strategic supplier relationships with
  regular meetings and governance.
  
• Oversee operations to ensure effective delivery of all annual,
  cyclical, and project-based activities across People Services teams.  Working in collaboration with CoEs and other
  functions to plan and develop effective and commercial solutions.
  
• Oversee the
  strategy for all People related reporting and analytics – working with relevant teams and systems to
  drive continuous improvement, real time data and insights.
  
• Take a leading role as part of the
  People Services Management Team to support the achievement of
  People Services objectives and operations.
  
• Lead relationships with stakeholders to
  ensure broader strategy is understood and effective team working across
  end-to-end processes in HR.
  
• Ensure effective change and governance
  across HR and IT systems/processes.
  
• Ensure that
  M&B’s people data is maintained accurately and securely and in line
  with GDPR guidelines.
  
• Ensure that
  the M&B organisation structure is up-to-date and accurate in all
  People systems.
  
• Ensure that
  Managers and employees have clear guidance and support to use people
  systems and know where to get help when needed.
  
• Anticipate and
  stay ahead of relevant legislative changes – communicate practical
  consequences as appropriate to the business to facilitate smooth
  implementation.
  
• Deputise for the Director of People
  Services when required.
  
• Attend quarterly HR Leadership meetings.
  

What do I need?

• 
  
• Ability to
  work confidently with operators at all levels, influencing senior
  stakeholders and challenging where necessary.
  
• Analytical –
  to be able to clarify business requirements and priorities and help
  translate into requirements for suppliers or Team – i.e. delivering
  insights.
  
• Knowledge of
  end-to-end people and pay processes and systems impacts/dependencies
  
• Relationship
  Management with internal stakeholders and external suppliers
  
• Technology,
  working with SaaS suppliers to leverage full benefits of the product
  
• Thorough
  knowledge of UK Data Protection legislation.
  
• Ability to
  prioritise conflicting demands.
  
• Awareness of
  developments in people data management and communications systems.
  
• Project
  Management to oversee and deliver changes effectively.
  
• Experienced in
  managing and developing people-focused teams.
  
• Familiar with
  working in a large/retail or hospitality environment.
  
• Strong
  customer service mindset
  
• Ability to
  understand complex issues and describe simply to be able to report and
  update senior stakeholders.
  
• Graduate
  degree and post-graduate qualification desirable
  

Closing Date: Wednesday 19th
June 11.59pm.