Patient Administrator

Job summary

Hours for this role: Monday-Sunday, 36 hours per week, typically working 3 x 12hr shifts a week but could change to 4 x 9hr or similar where required for business needs InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator at our Wansbeck site you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

Main duties of the job

What you are responsible for: Welcoming patients in a professional, courteous manner, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateBooking clinically validated appointments on the internal systemEnsuring all payments are invoiced promptly and accurately and that payments are taken on the dayTracking and distributing imaging data and reports as requiredUtilising relevant IT systems to support the delivery of a high-quality imaging serviceAssist with monthly reportsComplying with ISO standards, respecting and protecting confidentialityReporting any incidents, feedback or complaints effectivelyEnsuring patient and customer focus is central to the commercial success of the business.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

Job description

Job responsibilities

Hours for this role:  Monday-Sunday,  36 hours per week, typically working 3 x 12hr shifts a week but could change to 4 x 9hr or similar where required for business needs

InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As a Patient Administrator at our Wansbeck site you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for:

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day Tracking and distributing imaging data and reports as required Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business. Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

Please see JD

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