Team Sister
4 weeks ago
An exciting opportunity has arisen for an enthusiastic, self-motivated and pro-active individual to join our Intensive Home Support (IHSS) as an Operational and Administrative Support on a fixed term basis for 12 months.
The service is delivered across Pennine, Lancashire to provide a responsive service to patients with long term and/or complex conditions with care in their own homes.
The post holder will provide professional & efficient administration and data analysing duties for the service. The successful candidate will be pro-active, responsive and provide administrative assistance as required to the IHSS Service Manager, Information Analyst and Operational Support, Project Manager by supporting the IHSS clinical team. The post holder will carry out administration functions across the service and support working practices that provide a responsive service. They will need to effectively manage their own work load activity to meet timescales required for reporting and processing information.
The post holder will maintain effective and efficient processes and systems in order to provide, facilitate and co-ordinate the inputting of referral activity and related operational support.
The IHSS operational hours are 7 days per week over 24 hours, however the post holder will work their contracted hours between 08:30 - 16:30 Monday- Friday.
Main duties of the job
- To provide pro-active and responsive operational support to the IHSS Team, IHSS Operational Manager, Nurse Consultant and wider Integrated Teams.
- Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy.
- To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times.
- Maintain a confidential and professional approach at all times when dealing with patients or relatives by telephone, or with colleagues, other professionals who are employees of ELHT or partner organisations by telephone or face to face.
- Support the monitoring and reporting of delays in the patient journey.
- Organise delegated workload, working on own initiative under the guidance of the IHSS Operational Manager and senior members of the Team to ensure deadlines are met and a high standard of service is provided
- Refer any complaints or unresolved issues to the line manager or delegated person on duty.
- Work within limits of own competence and responsibility, referring issues beyond limits to qualified team members.
- Utilise EMIS, CERNER and any other electronic systems to record team activity and patient activity in line with deadlines set.
- Maintain the housekeeping of the office environment and own work station to ensure a professional image at all times.
Working for our organisation
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people in Pennine Lancashire.
The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Detailed job description and main responsibilities
For more information about the advertised role and main job duties/ responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
Person specification Qualifications Essential criteria- Basic numeracy & literacy skills - GCSE Grade 4-9
- Proven ability to work on own initiative without close supervision, whilst working as part of an integrated team
- ECDL or equivalent experience in an office/referral hub environment
- IT skills including experience in the use of Microsoft Excel.
- Evidence of previous experience of data inputting over an extensive period
- Ability to take on board new ideas/skills/knowledge.
- Able to undertake more than one task at once, prioritising workload to effectively process referral activity in a busy environment.
- Ability to work at a pace that will meet a demanding workload and tight deadlines.
- Ability to train new members of the team
- Proven ability to maintain confidentiality.
- Evidence of relevant development/ training
- Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
- Willing to adapt to the changing needs of the service/unpredictable workload.
- Demonstrate clear and accurate verbal communication.
- Professional telephone manner with the ability to document and report messages to senior team members and inspire confidence.
- Flexible approach to the needs of the service
- Proven ability to work in a team, being supportive of team members, understanding own role within the team and the team’s function in the wider organisation.
- Interested, committed and self-motivated individual.
- Access to own transport for work purposes
- Ability to perform a variety of physical tasks undertaken in an office environment.
