ISPA Coordinator

Job summary

Day-to-day delivery of a comprehensive and responsive Integrated Single Point of Access support service within Integrated Community Services. The ISPA provides administrative support to community physical health teams across Mid and North Hampshire. The Band 4 roles provide support and Team Leadership for the band 3 administrators based across various sites: Winchester, Herriard, Andover.

You will be responsible for the operational oversight of the ISPA Team's activities on a day-to-day basis to provide an effective, efficient and customer / stakeholder focussed service which meets the changing needs of the Trust.

The Band 4 will be experienced and proficient in the use of Microsoft packages including excel, PowerPoint and word. We are looking for someone that has experience of managing a small to medium sized team. Who has good time management, is process focused and has appropriate interpersonal skills to enable line managing the team and liaising with various stakeholders. An important focus will be on maintaining a positive team culture while ensuring workflow is maintained in accordance with our operational procedures. Experience in E-roster, RIO, SBS and Clare's is desirable, but training will be provided.

As a team player, you'll be able to prioritise your work to meet deadlines and have a customer focused approach. You will support the development and implementation of ISPA procedures, as we work together to develop and improve the service offered by the ISPA.

Main duties of the job

To assist the Matron and Clinical Leads in the development and maintenance of a quality administrative service across the district.

To provide direct supervision for administrators including 1:1s and appraisals.

To coordinate and support secretarial and administrative duties to clinicians and other non-medical staff. To assist in the organisation of the department and clinician's workload. This would also include being the first point of contact for complex enquiries from patients, carers and other professionals and to liaise with GPs, other departments and external organisations.

To ensure shared learning and compliance with guidelines and policies. To review and implement procedures and ensure SOPs are followed throughout the team and to provide support and cover to the whole team.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

As a Trust, our footprint spans more than 200 sites across Hampshire, wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities.

- We function as a unified team, placing patients and staff at the forefront of all our endeavours.

- Our 7,000+ workforce is skilled and diverse, with a deep commitment to ongoing staff development. We offer customised training, leadership pathways, and a plethora of career opportunities.

- We respect and listen to your thoughts, ideas, and concerns via well-established network of staff groups to increase awareness and appreciation of equality, diversity, and inclusion.

Building on all this, we are currently working closely with other local NHS Trusts to integrate all our collective community, mental health, and learning disability services across Hampshire and Isle of Wight. Our new organisation is set to launch in July 2024 and will incorporate Southern Health, Solent, Isle of Wight and Sussex Partnership Trusts.

While the new Trust will be substantially bigger, it will continue to cater to the unique needs of different communities, streamlining services and making healthcare across the county more accessible.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

Essential