Technical Author

4 weeks ago

Stevenage, United Kingdom Viavi Solutions Inc. Full time

Summary:

As a Technical Author, you will be responsible for creating and maintaining documentation required to support the use, maintenance, and servicing of company products, whilst supporting and assisting other Technical Authors in the Technical Publications team.

Duties & Responsibilities:

Key Responsibilities:

Obtain technical information from subject matter experts, production personnel and other sources.

Generate well-presented, grammatically correct, and concise documentation in clear English, in accordance with the corporate standard and agreed project schedules.

Generate illustrations and photos, annotated, as necessary.

Organise the approval, issuing, archiving and (when required) printing of documentation.

Support sales, engineering, and production staff with documentation, sometimes at short notice.

Where necessary, support the development of standards and working practices within the Technical Publications team.

Pre-Requisites / Skills / Experience Requirements:

Your skills and qualifications will ideally include:

A background in Engineering demonstrated through an HND or above in Electronic Engineering or an associated subject.

An understanding of Electronic Hardware development.

An understanding of Software products, development and lifecycle, with the ability to understand the principles of software code and hold conversations as necessary.

Confident in the use of FrameMaker, WebWorks Publisher, Adobe Illustrator and any bitmap editing software.

Familiarity with cloud platform software, for example, KVM and ESXi.

Knowledge of DITA and experience in the use of an XML editing tool such as OxygenXML.

Proficient in the creation of complex documentation to support an engineering readership.

Competent in the creation and editing of drawings, layout of documents and the creation of text to a professional standard.

Possess a diplomatic and sensitive approach to eliciting information.

Ability to solve various issues using a variety of methods and techniques.

Proven ability to work with very little input.

Proven analytical and problem-solving skills.

Proficient collaboration and teamwork skills, with the ability to develop and maintain strong productive relationships.

The ability to work within multiple projects simultaneously to meet deadlines, both independently and as part of a team.

Meticulous, with a very high attention to detail.

Extensive communication skills, both verbal and written.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

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