UCR Healthcare Assistant

3 months ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job summary

Exciting opportunity - Come join us.

Don't miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.

Main duties of the job

This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.

Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.

About us

Due to the success of our service within the Norwich Place, we are recruiting additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

Main Duties & Responsibilities

Clinical

The post holder will need:

To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital. Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis. Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner. Liaise with other health care professionals as required. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals. Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, taking blood sugars, venepuncture, supervising transfers, and passive exercises. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately. Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies. Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data. Undertake health promotion / education as required, smoking cessation, falls etc. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional

The post holder will:

Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate. Attend in-house and competency training as required in development of current job role. Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner. Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations. Acknowledge and recognise peoples expressed beliefs, preferences and choices. Demonstrate an awareness of clinical governance and risk management, and apply to work situation. To provide peer support to other assistants. Actively contribute to team working and express ideas on improving services for users and the team. Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.

Organisational

The post holder will:

Undertake mandatory training as required. Partake in the Personal Development Review process. Follow Trust policies, and local procedures. Be aware of Trusts Behaviour Framework and ensure behaviours are embedded in role. Ensure absence reporting is undertaken as determined by Team Leader and Trust policy. Contribute to clinical audit as required. Complete the staff survey as required. Complete risk assessments and incident forms as required. Take part in clinical supervision as per Trust policy. Person Specification

Personal & People Development

Essential

Ability to manage within stressful situations Ability to work within a team

Driving

Essential

Must hold full and valid and driving licence and have access to a vehicle

Communication

Essential

Tact and diplomacy Empathy and sensitivity Ability to use own initiative Awareness of need to escalate to other staff

Skills, Abilities and Knowledg

Essential

Able to communicate effectively using the English language in both verbal and written form Good interpersonal skills Highly motivated Able to provide high standards of care Good observational & reporting skills Work flexibly to accommodate patient/service needs Have basic IT and standard keyboard skills. Be able to kneel, bend and stoop, and work in cramped environments Be able to manoeuvre limbs of around 5-6 kg Be able to manoeuvre patients using handling aids Tact & diplomacy Empathy & sensitivity Ability to use own initiative Ability to manage stressful situations Be a team player Overcome barriers to understanding, patients' with hearing or cognitive impairment.

Experience

Essential

Experience of working within a community Care setting

Desirable

Experience of working in a community health care setting.

Qualification

Essential

NVQ 2, or equivalent knowledge and experience demonstrated in application Good general education including GCSE Grade C in English and Maths

Desirable

NVQ3 Care Certificate

Personal Attributes / Behaviours

Essential

Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

Essential

The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, roles which come into contact with children, vulnerable adults or their families. Must hold full and valid and driving licence and have access to a vehicle Be able to work as part of a 24hr service providing night and day shifts

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