Technical Account Manager

3 weeks ago

London, United Kingdom ClearScore Full time

Relationship Management

The main point of contact for our partner relationships after contracts are signed; working closely with our commercial performance team to understand needs and goals of Partners.Understand the Partners business objective and be able to be proactive in our approach to establish and maintain excellent partner relationships.Attend and support Commercial team in QBRsAssist in researching and creating market insights, including partner trends and competitor analysis reportsInterface directly with customers on a regular basis for reporting and requests, looking for opportunities to make this more self-service as time goes on.

Integration SME

Onboard partners through the integration process, you will be the SME for each individual integration that they own and represent the voice of partners.Ensure that partners stay within the defined strategy of the Partner Integration Program. When a partner is identified for bespoke integration, work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work.Take a data-driven approach to provide key partner insights about the integrations, and use these insights to improve our integration experience.Coordinate and manage Partner onboarding plans with Commercial team and engineers.

Performance Management

Manage all partner requests especially around offer management and business rules. Not only will you manage and process these changes, but you’ll also recommend improvements to ensure high performance of Partners offer panel.Configuration and launching of our seasonal campaigns through the year.Develop a working knowledge of the Global marketplace landscape and share that knowledge with the wider teamCreate custom reports for Partners as and when requested.

Team Management

Liaise with Partner Success engineers to manage backlog of requests.Develop and document processes and procedures for partner success to drive efficienciesCollaborate with Platform teams to improve functionality to drive down BAU work in our go to market teams order to drive productivity of Partner Success team.Exceptional written and verbal communication skills with a background in Technical Product Ownership, Engineering, Architecture, or another technical role with direct relationships with clients or partners.

Skills we'd love you to have

A natural planner - ability to coordinate and inspire cross-functional teams to deliver exceptional comms, through strong project managementHighly analytical and data driven - excited by and proficient at numerical marketing and able to use data to make informed decisonsConfident working alongside and influencing senior stakeholdersStrong writing, communication and presentation skillsOrganised, proactive, and great attention to detailPositive attitude, able to work under pressure and within a moving framework

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