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Ocean Export Agent

2 months ago

Bristol, United Kingdom Expeditors Full time
Job Description

Scope of Position: 

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI. 

Major Duties and Responsibilities:      

  • Communicate with our customers in executing export bookings.
  • Prepare various export documentation.
  • Command in internal export management systems. 
  • Understand and follow internal standards and process to execute bookings.
  • Prepare and document customer’s requirements in SOP database. 
  • Screening of customer’s creditability before shipment.
  • Screening of denied parties before shipment.
  • Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
  • Handle billings to clients accurately and timely.
  • Maintain good relationships with service providers (Shipping lines, trucking companies and CFS Provider and others involved).
  • Declare permits if require after passing Customs Competency test.
  • Timely responses to emails within 24 hours and phone communication within the same day.
  • Escalation of problems to Management when necessary
  • Take up additional tasks as required to meet the Department’s needs and goals.
  • Meeting 52 hours Training hours per year.

Expectations:

  • Provide excellent customer services to both internal and external customers.
  • Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
  • Perform assigned tasks with great accuracy and in a timely manner
  • Good organization skills of priorities and tasks
  • Be a good team player with teamwork spirit.
  • Demonstrate initiatives in all co-ordination work.

 


Qualifications

Qualifications

  • Minimum tertiary educational level
  • 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
  • Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word) and problem-solving skills.
  • Fluent in English.

Culture:

  • Advocate of company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Working Condition

  • No more than normal physical effort or positional stress required.  Intermittent walking, sitting or standing with normal expenditure of energy.
  • Good working environment, almost complete absence of disagreeable elements.  Minimum exposure to adverse or hazardous working conditions.

Reporting Structure

  • Ocean Export Lead Agent, Supervisor and Manager

 



Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus