Development Duty Manager

3 weeks ago

Cumbria, United Kingdom YHA Full time

Please note: this vacancy is only open to current employees of YHA Ambleside at this time

YHA Ambleside are looking to recruit a Development Duty Manager for 25-42.5 hours per week.

What can YHA offer you?

YHA Ambleside is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

  • We pay £12.09 per hour (this role is flexible, 25-42.5 hours per week, permanent contract)
  • We can offer live in accommodation if required (The current staff accommodation charge is £63.70 per week)
  • You will get access to YHA’s staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will I be doing as a Development Duty Manager?

Our development duty managers are responsible for supporting the management of an operational budget and delivery of KPI’s, supporting with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Your day-to-day duties may include:

  • directing and supporting team members working on reception
  • carrying out cleaning and housekeeping duties
  • working in the kitchen and
  • serving food and drinks

Our duty managers deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.

What Skills and Experience do you need to be a Development Duty Manager?

We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements. Our development duty manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our duty managers have worked in a face-to-face role with customers previously. Experience in hospitality or customer service would be advantageous, including the management and delivery of a quality service.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

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