Customer and Partner Engagement Director

2 weeks ago

Reading, United Kingdom Microsoft Full time

Overview

As our Customer and Partner Engagement Director in our Industry Solutions Delivery (ISD) organisation, this is a chance to elevate your career as you work closely with the CVP for Industry Solutions and the leadership team. In this pivotal position, you'll be instrumental in forging meaningful connections with valued customers and partners, as you drive the engagement agenda and think strategically about the customers and partners that the leadership team engages with, and how they interact with them with a clear focus on enabling positive business outcomes and durable relationships.

Your expertise will position you as a trusted advisor and a catalyst for success within ISD, as you influence and advise the CVP on critical themes and topics to do with our customers and partners, and your impact will be a global one as you affect organisations embarking on their digital AI transformation journeys.

Industry Solutions Delivery

ISD helps customers transform the potential value of Microsoft cloud technologies into realised value for their business, employees and customers. ISD is on a multiyear transformation to increase value, relevance and partnership with our customers and partners, which is both contributing to Microsoft revenue as well as accelerating Azure Consumed Revenue (ACR) growth and AI transformation. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

We take pride in embedding Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you’ll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Qualifications

This role requires credible leadership, communication, and analytical skills, as well as a passion for customer and partner engagements across sales and delivery. A background in services would be beneficial, however, the key skills you will be able to demonstrate are:

A background in customer experience management, business planning, and project execution A track record of program management and able to demonstrate delivery of multiple projects simultaneously Regular interaction with senior executives, both internally and externally. Experience in customer or partner facing roles in field or other sales strategy roles Proficiency in customer feedback and trends analysis and communication. Experience assessing and driving opportunities of change for customer and partner-related processes, systems, and products.

Responsibilities

As Customer and Partner Engagement Director reporting to the Chief of Staff of ISD, you will be responsible for managing the customer and partner engagements for the ISD CVP, as well as some of the following:

Create a customer engagement strategy and execution model for the ISD CVP aligned to the team’s strategy, goals, and objectives. This includes maintaining and improving the criteria and triage process for directing ownership of customer engagement activities. Run the rhythm to support executive sponsored accounts and for specific sales and delivery engagements which require CVP involvement (including process, solid engagement plans with clear objectives, customer, and partner insights). Ensure the ISD CVP is prepared for all customer and partner meetings with appropriate briefing materials. Coordinate and manage to closure all customer issues directed to the ISD CVP. Plan and support customer and partner visits when the ISD CVP is engaged. Maximize customer, partner, and field engagements undertaken by the ISD CVP during planned travels. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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