Mortgage Adviser

6 months ago

Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

A fantastic opportunity has arisen within our Mortgage Advice Team. We are looking for a qualified Mortgage Adviser to join our Mortgage Advice team at Newcastle Building Society. You with have a fantastic opportunity to join a team who provide an exceptional service to all customers and make the department a great place to work. 

To give you the best possible start and every opportunity to succeed, grow professionally and develop your true potential, full training will be provided.

Reporting to the Mortgage Advice Manager, you will have support from members of our experienced team throughout your journey. You will be the face of the Society and first point of contact for customers seeking mortgage advice either by telephone, video or face-to-face. You will be comfortable in having engaging conversations with our customers and really understand what is important to them. You will be able to provide tailored solutions on a number of different mortgage types and be able to provide education to our customers on protecting their homes and families.

Newcastle Building Society’s purpose is to “connect communities for a better financial future” and this role fits right into the heart of our purpose. In order to help more customers get onto the property ladder, we are committed to removing barriers around home ownership.

Our opening hours are 9am-8pm Monday to Friday & 9am-3pm Saturdays and you will have a 35 hour working week.

About You

You’ll need to be great with people through all channels; face to face, telephone and digital. You’ll have experience that demonstrates your attention to detail and accuracy whilst focusing on customers. You’ll have clear and concise written and spoken communications skills and you’ll be someone who can think outside the box. For this opportunity, you will be comfortable working independently whilst having support every step of the way. Being CeMAP qualified or equivalent is essential for the role. 

About Us

Every day is different within the Mortgage Distribution team – whether you help a first time buyer just starting out or a seasoned home mover; ultimately, we are responsible for helping customers own their own home. We support the customer every step of the way from saving for a deposit, to owning their own home and beyond. If you enjoy making peoples dreams come true then this is the role for you. We are committed to offering expert advice, people are at the heart of everything we do, and customers are no exception. 

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options 25 days holiday each year plus bank holidays (increasing with length of service) Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performance  Colleague mortgage scheme and access to our financial advisors Pension scheme – up to 9% employers’ contribution Life assurance (4x salary) and income protection Access to a range of wellbeing benefits, including medicash scheme Electric car salary sacrifice scheme Cycle to Work scheme Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood An extra day’s holiday for your birthday The option to buy and sell holidays Two paid volunteering days each year A broad range of learning and development opportunities Access to a range of high street and online discounts Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide A wide range of recognition initiatives to recognise and reward great performance

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at beverley.calboutin@newcastle.co.uk

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