Family Advisor, Children and Families Hub
3 weeks ago
Family Advisor, Children and Families Hub
Fixed Term, Full Time
£24,395 to £31,131 per annum
Location: Colchester
Please note that this is a fixed term contract / secondment opportunity for a period of 10 months.
The role is based at Colchester, with easy access to public transport and the Town Centre. The role is primarily office based, with optional home working one day per week.
Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years
The Role - Children and Families Hub Adviser
This is a key role that ensures the `Single Point of Entry` is accessible by professionals, members of the public and families. Advisers will work with a team of senior staff to ensure that children and families receive a prompt and appropriate response to concerns and risks, making sure that all contact is dealt with safely and efficiently. You will respond to enquiries and Requests for Support via a range of sources including telephone calls and emails from professionals, members of the public and families.
You will proactively gather information and record in line with procedures and legislation to ensure that families in Essex receive the most appropriate level of support in a timely manner through either robust information, advice and guidance or onward progression to the appropriate team.
What you will need
Essential:
- A knowledge and understanding of current national and local safeguarding legislation and procedures including the Effective Support for Children and Families in Essex guidance, the Children`s Act and Working Together Guidance.
- Good general level of education including English at GCSE grade A-C, or demonstrably equivalent abilities.
- Experience of communicating by telephone and electronically recording information promptly and in adherence with data protection legislation.
Desirable:
- Understanding of high-quality customer care and information provision and an appreciation of potential barriers and challenges for hard to reach groups.
- High level of inter-personal, negotiation and communication skills, engaging at appropriate levels with a variety of audiences.
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