Post Assistant
3 months ago
The Post Room is open to receive post, courier deliveries and for the distribution of parcel post throughout the day.
Able to work at all 4 receptions on the Reading site.
Roles and Responsibilities
- Responsible for the secure receipt, sorting, distribution and management of mail parcels for residents and staff
- Maintain and update various records and registers both manual and computerised as required
- Provide appropriate notification of post to residents and staff as required
- Ensure that the working environment is properly maintained and kept tidy at all times
- Provide prompt and effective help, information, and advice for all residents, and staff
- Assist with reception duties as and when requested
- Undertake training as required
- Be prepared to work as and when the need arises, especially during the busy periods at the start of each academic term
- Comply with health and safety, ensure work is performed in a safe manner
- Prepared to be added to an emergency contact list to assist in emergencies out of hours which may include manning a door or fire alarm panel
- Other duties as commensurate with the post
Person Specification
Skills, Experience, Education and Personal Qualities - Essential Criteria
- Previous work experience within a service delivery environment
- Provision of good customer service
- Good verbal and written communication skills
- Strong people skills
- Attention to detail and accuracy
- Ability to identify and resolve problems using initiative
- Basic IT skills including, Microsoft Office (Word, Excel, PowerPoint)
- Good interpersonal and communication skills
- Ability to remain calm under pressure and manage own time productively
- Ability to work as part of a highly focused team
Skills, Experience, Education and Personal Qualities - Desirable Criteria
- Previous experience of working within a team
- Health and Safety conscious
- Ability to interpret and manipulate data
- Good planning and organisational skills
- 5 A-C ‘GCSE’ level or equivalent or exceptional appropriate past work experience
- Ability to undertake a varied workload and to prioritise tasks where necessary
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