Adviser

3 weeks ago

London, United Kingdom Royal College of Nursing Full time

Adviser - RCN

Call Centre | RCN Cardiff Gate Office with hybrid working | £36,

Contract type: Permanent

Adviser x 2 (Trade Union and Professional Body)

RCN Cardiff Gate Office. Hybrid working offered post induction.

Permanent, 35 hours per week (FTC/Secondment and part-time, up to 21 hours will be considered)

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As an Adviser you’d be making a real difference to RCN members. Every day of the year, our Contact Centre provides telephone and written (email and livechat) support on a wide range of work-related topics. You can see the breadth of our advice by visiting the 'Get Help' section of the RCN website:

The role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background.

Advisers receive comprehensive training allowing them to resolve around two-thirds of contacts themselves and arrange further support where members need local or specialist RCN services. Our calls are not scripted, allowing our advisers autonomy to help our members.

You will be required to work in the office for approximately 6 weeks to undertake your induction training. Following this you will work in the office for at least a couple of days a week. This is to allow us to fully support you in your journey as an adviser.

The adviser role involves evening and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently advisers work up to one weekend in four on a predictable rotation, changing to one in five in .

We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members. To find out more about us please visit: and see our write up at Wales Online:

To join us you’ll need:

• A proven record of excellent customer service skills
• To excel at verbal and written communication
• Strong problem solving and reasoning skills
• Be technologically proficient
• Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up.
• Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role.
• Be committed to self-directed learning

You don't necessarily need a clinical background or university education to be a successful candidate.

Instead, we require people who have insight and relevant life skills and experiences. Those applying should ideally have knowledge of employment law, workplace relations and professional issues facing RCN members as well as the ability to build rapport quickly. The issues that advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.

Our pay is highly competitive with annual leave up to 43 days including bank holidays.

We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme. Balancing work and life commitments is important to us as a diverse organisation, and we understand everyone has different needs.

Advisers are based at Cardiff Gate since in person interaction within the team is important for development and wellbeing, however our people are only asked to work a minimum of two days in the office.

We are a very friendly team; we will welcome and support you.

Our selection process

Please submit a CV and answer the supporting questions demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.

Please see more information on our recruitment journey here:
Please state in your supporting statement what your preference of hours would be. All applications will be based on merit.

We want your experience applying for a job with us to be the best it can be. We’re having to be more flexible about how we hold interviews and assessments, most of which are held by Microsoft Teams video call. If you foresee any problems with accessing a computer, webcam, or internet connection for this, please do let us know in your supporting statement.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

  • Financial Adviser

    5 days ago

    London, Greater London, United Kingdom St. James's Place Financial Adviser Academy Full time

    A new challenge. A new culture. A new perspective. If you're looking for a role that provides you with autonomy, meritocracy and flexibility, you've come to the right Place. St. James's Place.Launch a rewarding career. Grow a successful business. Build long-term relationships. Offer life-changing advice. No matter your circumstance we offer opportunities for...

  • Financial Adviser

    5 days ago

    London, Greater London, United Kingdom St. James's Place Financial Adviser Academy Full time

    A new challenge . A new culture. A new perspective. If you're looking for a role that provides you with autonomy, meritocracy and flexibility, you've come to the right Place. St. James's Place. Launch a rewarding career. Grow a successful business . Build long-term relationships. Offer life-changing advice. No matter your circumstance we offer...

  • Financial Adviser

    2 months ago

    London, United Kingdom St. James's Place Financial Adviser Academy Full time

    Build long-term relationships. Our Academy programme has been carefully crafted to engage and challenge you through a blend of digital, live and practical learning opportunities which draws on expertise and experience from within our internal community of specialists and insight from leaders in other sectors. This is a full-time programme, fully funded by...

  • Financial Adviser

    2 months ago

    London, United Kingdom St. James's Place Financial Adviser Academy Full time

    Build long-term relationships. Our Academy programme has been carefully crafted to engage and challenge you through a blend of digital, live and practical learning opportunities which draws on expertise and experience from within our internal community of specialists and insight from leaders in other sectors. This is a full-time programme, fully funded by...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Job Description Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Job Description Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Job Description Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time

    Job Description Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Job Description Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time

    Mortgage & Protection Advisor - HybridIs this the role you are looking for If so read on for more details, and make sure to apply today.Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time

    Mortgage & Protection Advisor - HybridOur client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often.With an influx of warm leads...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an influx of warm...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an influx of warm...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time

    MORTGAGE & PROTECTION ADVISORAre you looking for a remote working from home opportunity, giving you the flexibility to work around your family life, whilst having access to existing company client data support provided?One of our clients based in London are recruiting for nationally to expand their team and are looking to onboard hungry Mortgage Advisors to...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an influx of warm...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time

    MORTGAGE & PROTECTION ADVISORAre you looking for a remote working from home opportunity, giving you the flexibility to work around your family life, whilst having access to existing company client data support provided?One of our clients based in London are recruiting for nationally to expand their team and are looking to onboard hungry Mortgage Advisors to...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time

    MORTGAGE & PROTECTION ADVISORAre you looking for a remote working from home opportunity, giving you the flexibility to work around your family life, whilst having access to existing company client data support provided?One of our clients based in London are recruiting for nationally to expand their team and are looking to onboard hungry Mortgage Advisors to...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time €3,000

    Mortgage & Protection Advisor - Hybrid Our client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often. With an influx of warm...

  • Mortgage Advisor

    3 weeks ago

    London, United Kingdom Adviser Selection Full time

    Mortgage & Protection Advisor - HybridOur client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often.With an influx of warm leads...

  • Mortgage Advisor

    4 weeks ago

    London, United Kingdom Adviser Selection Full time

    Mortgage & Protection Advisor - HybridOur client is seeking hungry and tenacious professionals to join their top performing firm in their London branch. This award winning firm has 6 branches nationwide and their turnover of staff is considerably lower than the average firm, so these opportunities don’t come around that often.With an influx of warm leads...