Dispenser

Job summary

:

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice.

Job responsibilities:

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS. To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy. To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. To ensure CDs are entered correctly into the CD Register and to complete regular stock balances. Any discrepancies should be pointed out to the Dispensary Manager immediately so this can be investigated and resolved asap. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Person Specification

Other

Essential

Able to work at the desired times Able to be flexible and cover for colleagues planned and unplanned absence over 2 sites.

Desirable

Experience of Primary Care

Knowledge and Skills

Essential

Keyboard and computer skills Excellent communication skills, verbal and written

Qualifications

Essential

Good standard of education including qualification in English & Maths

Desirable

Dispensary experience and a level 2 Dispensary qualification

Qualities and Attributes

Essential

An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Sense of humour

Experience

Essential

Good standard of education including qualification in English and Maths Experience of Microsoft Office software Experience of dealing with the public/patients

Desirable

Experience of working in a public reception environment Dispensary experience and / or Buttercups Level 2 Dispensary qualification Experience of telephone switchboard operation Experience of Medical clinical software system

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