Intern Licensing

1 month ago


Slough, United Kingdom Lonza Full time

Intern, Customer Support (Licensing) – 6 month internship

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza is a global leader in life sciences with a comprehensive portfolio that supports our customers across the healthcare continuum. In our Licensing Business Unit, we are committed to fostering innovative solutions and delivering exceptional service to our clients worldwide. We are currently seeking a highly motivated Customer Support Intern to join our dynamic team in Slough, UK to support the management of Lonza’s internal and external customers with discretion and confidentiality for this highly profitable BU.

The Customer Support Intern will play a pivotal role in enhancing our customer service experience, managing critical documentation, and supporting project initiatives. This position is ideal for a data-savvy individual with a keen eye for detail, a proactive approach to problem-solving and an agile mindset. The intern will work closely with our customer support team to ensure the highest level of service is delivered to our clients in a planned, detailed, logical and progressive way.

Key responsibilities:

Provide exceptional customer support, addressing queries and concerns with speed and professionalism. Manage and organize commercial documents (contracts, amendments, research agreements, and partnerships) related to licensing agreements, ensuring accuracy of key parameters and accessibility of data. Assist in the analysis and interpretation of customer data to improve service delivery. Support project management activities, including planning, execution, and monitoring of project timelines and deliverables. Collaborate with cross-functional teams to enhance service offerings and customer satisfaction. Participate in continuous improvement initiatives, suggesting ways to optimize processes and customer experiences.

Key requirements:

Currently pursuing or have recently completed a relevant qualification in Business Administration, Data Science, Project Management, or a related field. Demonstrated skills in data analysis and document management. Excellent communication skills, both written and verbal. Strong organizational skills and attention to detail. Proactive mindset with the ability to anticipate customer needs and take initiative

Soft Skills:

Proactiveness: Ability to anticipate issues and act on them before they become problems. Attention to Detail: Ensures accuracy and completeness in all tasks and communications. Customer Centric: Always puts the customer first, ensuring their needs are met with enthusiasm and professionalism. Adaptable: flexible approach to dealing with global customers with different ways of working

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

#LI-IG1

Reference: R59907

  • Slough, United Kingdom Mattel Full time

    CREATIVITY IS OUR SUPERPOWER . It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do...


  • Slough, United Kingdom Lonza Full time

    Global Cell and Gene Therapy (CGT) Technical Expert, Licensing Location: Houston, TX or Cambridge, UK Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help...


  • Slough, United Kingdom Mattel Full time

    CREATIVITY IS OUR SUPERPOWER.  It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as...

  • Senior Buyer

    12 minutes ago


    Slough, United Kingdom Reckitt Full time

    We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...


  • Slough, United Kingdom Lonza Full time

    Customer Success Manager Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their...

  • Forklift Driver

    4 weeks ago


    Slough, United Kingdom First Recruitment LTD Full time

    General Fork Lift Duties - VNA Operators (Internal additional training provided) - Moving around pallets to different locations on the forecourts. - Using fork lift to pick up pallets and place at great heights (must be good with heights) - Need to have good communication skills (written and spoken) - Will be scanning pallets - Good knowledge of computer...


  • Slough, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy -Slough - £35,000 OTE** Mon - Fri, 1 in 3 Saturdays Experienced Service Advisor Prestige Franchise Dealership £35,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...

  • Handyperson

    19 hours ago


    Slough, United Kingdom Calibre Search Full time

    An excellent opportunity has arisen for a Handyperson based in the Slough area to join one of the UK's leading facilities management companies. The Handyperson is a multi-site role offering building maintenance services across a range of disciplines aimed at keeping services and costs in-house. Experience working in commercial premises, particularly the...


  • Slough, United Kingdom BDP International Full time

    Job Description Scope Co-ordination and execution of customer orders in accordance with their requirements and / or procedures based on BDP Ethics. Responsibilities •Building strong customer relationships providing them full visibility on progress through proactive communication •Completion of customs entries via Sequoia...

  • Account Manager

    4 weeks ago


    Slough, United Kingdom Reed Business Support Full time

    **Company in Slough are seeking a Membership Account Manager** **Job Summary**: The Inspire Account Manager is responsible for the growth of membership across the account management of existing members; recruitment of new members; developing and delivering compelling business-focussed events and special interest groups, securing relevant and topical business...

  • Handyperson

    13 hours ago


    Slough, United Kingdom Calibre Search Full time

    An excellent opportunity has arisen for a Handyperson based in the Slough area to join one of the UK's leading facilities management companies. The Handyperson is a multi-site role offering building maintenance services across a range of disciplines aimed at keeping services and costs in-house. Experience working in commercial premises, particularly...


  • Slough, United Kingdom First Choice Staff Full time

    **Position: Export Customer Operations Agent x 2** Experience: Preferable Knowledge of Air or Road Exports and some Import knowledge Logistics; Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export will train on theother. Main Responsibilities: Domestic and...


  • Slough, United Kingdom Index Recruitment Ltd Full time

    Experience: Experience of editing and workflow management of tasks in DMS for batch records, process descriptions and product specifications Able to independently write batch documentation to support new product campaigns. Identifies, understands and communicates potential impact of changes to other functions in a timely manner Licenses or Certifications...


  • Slough, United Kingdom The ICM Group Full time

    Are you ready to embark on an exciting journey in the world of logistics? Our client is thrilled to offer an opportunity that will set your logistics career on the fast track. We are currently seeking enthusiastic individuals to join their growing team as Trainee Operations Agents. **Why Choose our clients dynamic learning environment**: As a Trainee...


  • Slough, United Kingdom Leaders Romans Group Full time

    **Job Title**: Trainee Lettings Consultant **Location: Burnham** **Brand**: Romans **Salary**: £25,500 OTE **Hours: Monday to Thursday 8:45am to 6pm, Friday 8:45am to 5:30pm and Saturdays 9am to 1pm (1 in 2 rota)** **About **Romans**: Romans as part of the Leaders Romans Group, is a well - established and reputable property group in the South-East of...

  • Security Supervisor

    6 days ago


    Slough, United Kingdom Securitas Security Services Full time

    About the RoleAre you an experienced Security Officer looking for a challenging and rewarding opportunity? We are seeking a dedicated professional to join our team in Slough, working 60 hours per week Monday to Friday If you are dedicated, detail-oriented, and committed to providing top-notch security, we want you on our team. Join us in ensuring a safe and...


  • Slough, United Kingdom UCB Full time

    Make your mark for patients Position: Head, Global Safety Data Integration and Literature Make your mark for patients: We are seeking an innovative, strong communicator and influencing Head, Global Safety Data Integration and Literature to join our leadership team in the Product Pharmacovigilance & Device Safety team, ideally based in our Raleigh...


  • Slough, United Kingdom Slough Borough Council Full time

    Public Health Officer (wider determinants) **Directorate**: Public Health **Salary**: £39,262 to £44,460, inclusive of Local Weighting Allowance of £1039 per annum **Pay Level**: 7 **Contract Type**: Permanent **Working Hours**: 37 hrs /week **Location**: Observatory House, Slough **DBS requirement**: Enhanced **What you’ll be doing**: We are...

  • Technical Services Rep

    21 hours ago


    Slough, United Kingdom Panasonic Full time

    Job Title: Technical Service Representative Location: Langley, Slough Working Pattern: 4 days on and 4 days off, 12-hour shift work. Travel: May require up to 25% international and domestic travel to other line station locations. About the Role: As a Technical Service Representative at Panasonic Avionics, you'll play a crucial role in providing on-site...


  • Slough, United Kingdom UCB Full time

    Make your mark for patients Position: Head, Global Safety Data Integration and Literature Make your mark for patients: We are seeking an innovative, strong communicator and influencing Head, Global Safety Data Integration and Literature to join our leadership team in the Product Pharmacovigilance & Device Safety team, ideally based in our Raleigh...