Sales & Performance Coach - McCarthy Stone (Southend-On-Sea)
1 month ago
Sales & Performance Coach - McCarthy Stone (Southend-On-Sea)
We are looking for an enthusiastic and results-driven Sales & Performance Coach to join our dynamic contact centre team. In this role, you’ll work closely with both our Sales Advisors and Customer Service Advisors (CSAs), coaching them to maximise their potential, enhance sales performance, and consistently deliver outstanding customer service. You will also collaborate with the client to identify and address blockers and work on how training is developed and delivered.
McCarthy Stone knowledge is desirable but not essential, interviews will be tailored around your experience in coaching and developing sales and customer service teams.
Key Responsibilities :
Provide coaching and feedback to Sales Advisors to improve call quality, sales conversion, and missed opportunities. Work closely with Customer Service Advisors to ensure they deliver exceptional customer service, identifying areas for improvement and driving best practice. Analyse performance metrics and collaborate with team leaders to develop tailored coaching plans for both sales and service teams. Recognise and raise any blockers impacting performance with the client, working collaboratively to develop and deliver appropriate training solutions. Foster a positive and results-driven environment through regular performance reviews and ongoing development sessions.What we’re looking for :
Previous experience in a coaching or performance management role, ideally within sales and customer service environments. Strong communication skills and the ability to provide constructive, actionable feedback. A sales-focused and customer service-oriented mindset with a passion for improving team performance. Experience working alongside team leaders and liaising with clients is desirable. Why Join Us?
You’ll be part of a supportive team that values continuous improvement and professional development. If you’re excited to make a tangible impact on sales performance, customer service excellence, and training development, we’d love to hear from you
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
-
Sales Consultant
2 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeCompany OverviewWe are a leading retailer in Southend On Sea, committed to providing an exceptional customer experience. Our team is passionate about delivering excellent service and creating a welcoming store environment.Job SummaryWe are seeking a Sales Assistant to join our dynamic team. As a Sales Assistant, you will be responsible for providing...
-
Sales and Performance Coach
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeSales Performance Coach OpportunityWe are seeking a skilled Sales Performance Coach to join our customer management team. In this role, you will work closely with our Sales Advisors and Customer Service Advisors to enhance sales performance and deliver exceptional customer service.Key Responsibilities:Provide coaching and feedback to Sales Advisors to...
-
Sales Associate
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeLocation: SouthendHours per Week: 16 hours with the opportunity to work more hours.Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interviewSalary: £8.65 - £11.90 per hourKey Responsibilities:We are seeking a Sales Associate to join our team in Southend. As a Sales...
-
Store Associate
2 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeJoin Our TeamWe are looking for a highly motivated and enthusiastic Sales Assistant to join our team in Southend On Sea. As a Sales Assistant, you will play a key role in delivering exceptional customer service and maintaining high store standards.ResponsibilitiesYour responsibilities will include:Providing outstanding customer service and ensuring customers...
-
Retail Team Member
2 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeJob DescriptionAs a Sales Assistant at our Savers store in Southend On Sea, you will play a key role in delivering exceptional customer service and maintaining high store standards. Your responsibilities will include:Providing outstanding customer service and ensuring customers leave the store with a smileMaintaining store standards, including visual...
-
Sales Performance Mentor
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeSales & Performance Coach RoleWe're seeking a skilled Sales & Performance Coach to join our dynamic contact centre team. In this role, you'll work closely with our Sales Advisors and Customer Service Advisors, coaching them to maximise their potential, enhance sales performance, and deliver outstanding customer service. You'll collaborate with the client to...
-
Outbound Sales Advisor
6 months ago
Southend-on-Sea, United Kingdom Ventrica Full time**We are looking for experienced Outbound Sales Advisors to join our contact centre to represent our client, McCarthy Stone, on our Outbound Digital Team.** Within this role you will be expected to deliver exceptional service to customers whilst calling back leads from website enquiries to secure appointments with prospective home buyers. McCarthy Stone are...
-
Sales Assistant
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeLocation: SouthendHours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourOur ideal candidate:Are you passionate about retail and customer service? Do you thrive in a...
-
Sales Team Member
6 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea Full timeLocation: SouthendHours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interviewSalary Information: We are offering a competitive hourly rate of £8.65 - £11.90 per hour, making this an attractive opportunity...
-
Senior Financial Performance Analyst
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Candid Recruitment Full time**Financial Analyst Job in Southend on Sea**We are a leading insurance solutions and claims management company based in the UK, looking for a talented Financial Analyst to join our team in Southend on Sea.The successful candidate will have the opportunity to work with us as we expand our business, providing insurance solutions and claims management services...
-
Sales Assistant
4 months ago
Southend-on-Sea, United Kingdom Southend On Sea Full timeLocation: SouthendHours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourIf you love retail, you’re in the right place. Are you looking to join a great place to...
-
Sales Coach
6 months ago
Southend-on-Sea, United Kingdom InsureandGo Full timeAre you ready to take the lead in driving exceptional customer experiences and becoming a pivotal part of our dynamic team? In this role you will be supporting our sales teams to reach their full potential by identifying skills gaps in groups and individuals and finding innovative ways to develop their skills in those areas. **About Us**: InsureandGo, a...
-
Retail Adviser 30 Hours/week
5 months ago
Southend-on-Sea, United Kingdom Vodafone Full time**Location: Southend On Sea** **Salary: Above Real Wage + uncapped commission** **Hours: 30 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a...
-
Retail Adviser 30 Hours/week
6 months ago
Southend-on-Sea, United Kingdom Vodafone Full time**Location: Southend On Sea** **Salary: £ 12 per hour + uncapped commission** **Hours: 30 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a...
-
Sales Advisor
6 months ago
Southend-on-Sea, United Kingdom OMODA Southend Full timeAllen Motor Group are currently looking to employ a Sales Advisor to join our OMODA dealership in Southend. This role is all about loving our customers - you’ll be managing and assisting with both face to face and digital enquires to make sure that they drive away in the right product. As a Sales Advisor you’ll have some key tasks and activities within...
-
Chef - Southend-on-Sea
2 months ago
Southend-on-Sea, United Kingdom Grosvenor Casinos Full timeChef - Southend-on-SeaCompany DescriptionJob DescriptionSalary - 14.15 per hourBalanced 40-hour work week - Because we believe in work-life harmonyShare of Tips - Your exceptional service is recognised with a share of the tipsOutside of London Night Shift Bonus - Enjoy an extra 1 per hour, adding more to your pay50% Off All Food - Treat you and your family...
-
Chef - Southend-on-Sea
1 month ago
Southend-on-Sea, United Kingdom Grosvenor Casinos Full timeChef - Southend-on-SeaCompany DescriptionJob DescriptionSalary - 14.15 per hourBalanced 40-hour work week - Because we believe in work-life harmonyShare of Tips - Your exceptional service is recognised with a share of the tipsOutside of London Night Shift Bonus - Enjoy an extra 1 per hour, adding more to your pay50% Off All Food - Treat you and your family...
-
Residential Surveyor
6 months ago
Southend-on-Sea, United Kingdom Connells Group Full timeResidential Surveyor - Consultant Surveying - Connells Survey & Valuation, Southend-on-Sea Description: We have an exciting opportunity to join Connells Survey & Valuation as a Surveyor within a leading surveying and valuation panel management company. We demonstrate our commitment to market leading service delivery through all aspects of our processes...
-
Highly Specialist Speech and Language Therapist
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Southend On Sea City Council Full timeJob SummaryWe are seeking an experienced and highly specialist speech and language therapist to join our team at Southend On Sea City Council. This role will involve leading and managing a team of speech and language therapy assistants, measuring the impact of the service by reducing pressure on statutory and specialist services and early identification and...
-
Full or Part Time Sales Assistant
5 months ago
Southend-on-Sea, United Kingdom Southend Discount Gold Jewellers Full timePART-TIME OR FULL-TIME RETAIL SALES ASSOCIATE POSITION! FIXED GUARANTEED HOURS EVERY WEEK 16 - 32 HOURS. FLEXIBLE ON DAYS BUT FRIDAYS ARE ESSENTIAL (8 HOUR DAY). NOT A SUMMER JOB - THIS IS A PERMANENT POSITION. 2-4 DAYS PER WEEK AVAILABLE, 8 HOUR DAYS Southend Discount Gold is looking for a Retail Sales Associate to join our small and friendly...