DesktopTech Support III Senior

For further inquiries regarding the followingopportunity please contact one of our TalentSpecialists

Samreen

ArunVarsha Title: Desktop/TechSupport: III (Senior)Location: Battle Creek MIDuration: 12 Months Ability to travel asneeded this position will need to be onsite at an average of 3 daysper week. This will be acontracttohire position This position will provide executivelevelsupport to client executives and the admin team.
Strongcommunication skills required
Will need to be available24/7 for oncall purposes
Looking for someone with atechnical background who has the ability to work closely andcommunicate at an executive level
Someone with an AVbackground would be a good fit for this position (within thehospitality industry)
Day to day this person willsupport executive leadership and their admins with PC and Windowssupport mobile support video conferencing Microsoft teamstroubleshooting WiFi issues etc.

Must Haves
Strong customer serviceexperience (3 years)
Someone who will own whatever issuethat may come up and do the required research/follow to getresolved
Flexibility and really needing to put theirwork first for any requests
24/7 reachableresource
Ability to hear/see confidential informationand keep to themselves
Longevity at client
Onsite requirement will be about 50% of the time; will need to bein the office when Executive leadership is in the office
Ability to translate technical language to executives and put anoptimistic spin on things
Travel required About 6 timesper year
Majority of support comes within Office365intranet and networkrelated issues mobile support (IOS andandroid)
Volume of support is about 15 executives inaddition to their admins

About us: DivIHN the IT Asset PerformanceServices organization provides Professional Consulting CustomProjects and Professional Resource Augmentation services to clientsin the MidWest and beyond. The strategic characteristics of theorganization are Standardization Specialization andCollaboration. DivIHN is an equal opportunity employer.DivIHN does not and shall not discriminate against any employee orqualified applicant on the basis of race color religion (creed)gender gender expression age national origin (ancestry) disabilitymarital status sexual orientation or military status.

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