Porter

1 month ago

Balmedie, United Kingdom Trump International, Scotland Full time
You will work shifts, including evenings and weekends to support the
Resort Services team to ensure the delivery of an exceptional experience to all
guests staying within MacLeod House & Lodge. Providing general customer
service duties include greeting guests, carrying their luggage, showing them
to their rooms and transporting them within the estate.

 

Reports to MacLeod House & Lodge Manager



Key Duties & Responsibilities:

 ¨  Guest check-in and check out



¨   Dealing with guest luggage

¨   Guest transportation



¨   Evening/late night food and beverage service
including room dining



¨   Setting up the restaurant and public areas for
service



¨   General responsibility for MacLeod House &
Lodge during night shifts ensuring relevant health and safety checks are
carried out and  buildings are secure



¨   Dealing with all guest enquiries ensuring that
operational standards are maintained at all times



 Qualifying Criteria:

 ¨  Previous experience in a similar role or within
a hotel operation would be advantageous



¨   Excellent communication and interpersonal skills



¨   Passion for delivering an exceptional guest
service



¨   Ability to resolve queries in a proactive,
practical and positive manner



¨   Ability to work as part of a team



¨   Ability to work with minimum supervision



¨   Positive and flexible approach to work (weekend
and evening work will be required)



¨   Full clean UK driving licence



¨   Proof of eligibility to work in the UK




Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.

  • Porter

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    You will work shifts, including evenings and weekends to support the Resort Services team to ensure the delivery of an exceptional experience to all guests staying within MacLeod House & Lodge. Providing general customer service duties include greeting guests, carrying their luggage, showing them to their rooms and transporting them within the...

  • Porter

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    **Reports to**:Resort Services Manager **Key Duties & Responsibilities**: ¨ Guest check-in and check out ¨ Dealing with guest luggage ¨ Evening/late night food and beverage service including room dining ¨ Setting up the restaurant and public areas for service ¨ General responsibility for MacLeod House & Lodge during night shifts ensuring relevant...

  • Resort Services Assistant

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, and housekeeping. Resort Services Assistants support the management team...

  • Resort Services Assistant

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, and housekeeping. Resort Services Assistant (Nights) support the delivery...

  • Resort Services Assistant

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    **Interviews for this role will be held on Monday February 12 and Tuesday February 13, 2024** The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge,...

  • Resort Services Assistant

    1 month ago

    Balmedie, United Kingdom Trump International, Guest Services Department Full time

    The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, and housekeeping. Resort Services Assistant (Nights) supports the...

  • Resort Services Assistant

    1 month ago

    Balmedie, United Kingdom Trump International, Scotland Full time

    The principle function of the Resort Services team is todeliver 5-star services to MacLeod House & Lodge residents and gueststhroughout the duration of their stay. This is a hands-on role covering every area of the guest experienceincluding reception, concierge, food and beverage, and housekeeping.Resort Services Assistant (Nights) supports the management...