LMS Administrator

A training development specialist is required to both support the training administration process as well as support the global development and ongoing administration of the Learning Management System (LMS) for Independent Aftermarket (IAM) training specifically within the UK. The purpose of the role is to support the existing functions of the Service Training Centre for automotive technical training whilst supporting the new LMS rollout enhancements for all customer groups whilst promoting sales and further improving the customer experience.

LMS Support:

• Support the development & management of the Learning Management System
• Manage financial transactions including Direct Debits & Credit Card Payments
• Ongoing System Maintenance
• Admin Super User
• Event Organisation & Management
• Internal/External LMS Contact

Training Centre Support tasks:

• Functional SAP/Invoicing
• Venue and Trainer Liaison
• Resource Management Support
• Consistent Office Presence
• Maintain software solutions as necessary to facilitate training
• On-site support for visitors and trainers

Additional tasks:

• Support Resource Management Process
• Course Management & Scheduling
• Support and Manage Trainer and Customer Queries
• Support Customer Complaints Management Process
• Build, promote and maintain a close working relationship with both internal and external stakeholders and customers.
• Understand and support the IMI Centre Coordinator to uphold IMI Approved Training Centre status.
• Remain cost conscious and capitalise on existing internal networks.
• Processing of post course paperwork

Person Profile, Knowledge and Skills

• Full UK Driving License desirable.
• At least one year’s experience in training or event management highly desirable.
• Understanding of automotive technical training desirable.
• Experienced administrator.
• Software implementation experience (ideally LMS) desirable.
• Proficient in various IT Systems (including, Microsoft Office, CDB, SAP, Learning Management Systems etc)
• Ability to thrive in a fast paced environment.
• Able to work effectively both autonomously and within a team.
• Effective problem solver.
• Multitasker.
• Effective and efficient time manager.
• Excellent communicator.

On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide opportunities for personal and professional development.