Pharmacy Technician

Job summary

: To providetechnical and administrative support to the Clinical Pharmacy team andClinicians. Facilitate the implementationof medication changes under the guidance of the Clinical Pharmacist and completeaudits around patient safety in the prescribing of medication, sharing thisinformation with the clinical team.

Duties & Responsibilities:

Processrepeat medication requests, including the conversion of acute requests torepeat medicines, changing quantities of medicines Assist withthe Pharmacy team telephone clinic regarding medication queries from patients Issuingprescriptions in line with agreed clinical protocols and within your competency Medicines reconciliation post discharge and on other transfers of care To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken Liaisewith secondary and primary care colleagues to ensure correct medicines arecontinued following the transfer of care Monitorpractice adherence to the repeat prescribing policy To assistthe Pharmacist with data analysis of prescribing behaviour in line with NICEguidance and local clinical commissioning directives Tosupport the Prescribing team by sharing appropriate medication guidance andestablishing a method of communication to both to the Dispensing team andClinical staff To assistwith the development and review of medicines audits Tomaintain and develop medicines communication to staff Tosupport those with chronic diseases to develop good lifestyle changes to assistin the management of their conditions. Provide acontact for patients, Clinicians, Nursing team, Secondary care and Community Pharmacistswith medication queries Project work/prescribing initiatives/clinicalresearch under the support of the Clinical Pharmacist. Liaise with Clinicians and staff to resolve prescribing queries Liaise with nursing and residential homes in the practice area about medication queries.

Communication:

Utilise and demonstrate sensitivecommunication styles, to ensure patients are fully informed and consent totreatment Communicate effectively with patients andcarers, recognising the need for alternative methods of communication toovercome different levels of understanding, cultural background and preferredways of communicating Anticipate barriers to communication andtake action to improve communication Maintain effective communication within thepractice team and with external stakeholders Act as an advocate for patients andcolleagues Ensure awareness of sources of support andguidance ( PALS) and provide information in an acceptable format to allpatients, recognising any difficulties and referring where appropriate.

Delivering a quality service:

Recogniseand work within own competence and professional code of the General PharmaceuticalCouncil Produce accurate, contemporaneous andcomplete records of patient consultation, consistent with legislation, policiesand procedures Prioritise, organise and manage ownworkload in a manner that maintains and promotes quality Deliver care according to nationalguidelines and evidence based care Assess effectiveness of care deliverythrough self and peer review, benchmarking and formal evaluation Initiate and participate in the maintenanceof quality governance systems and processes across the organisation and itsactivities Utilise the audit cycle as a means ofevaluating the quality of the work of self and the team, implementingimprovements where required In partnership with other clinical teams,collaborate on improving the quality of health care responding to local andnational policies and initiatives as appropriate Evaluate patients response to health careprovision and the effectiveness of care Support and participate in shared learningacross the practice and wider organisation Use a structured framework ( root causeanalysis) to manage, review, and identify learning from patient complaints,clinical incidents and near miss events Assess the impact of policy implementationon care delivery Understand and apply legal issues thatsupport the identification of vulnerable and abused children and adults, and beaware of statutory child/vulnerable patients health procedures and localguidance

Leadership personal and people development:

Takeresponsibility for own learning and performance including participating inclinical supervision and acting as a positive role model Actively promote the workplace as alearning environment, encouraging everyone to learn from each other and fromexternal good practice Critically evaluate and review innovationsand developments that are relevant to the area of work Contribute to the development of localguidelines, protocols and standards

Teamworking:

Understandown role and scope and identify how this may develop over time Work as aneffective and responsible team member, supporting others and exploring themechanisms to develop new ways of working Create clear referral mechanisms to meetpatient need Prioritise own workload and ensureeffective time management strategies Discuss, highlight and work with the teamto create opportunities to improve patient care Agree plans and outcomes by which tomeasure success

Managementof risk:

Manage and assess risk within the areas ofresponsibility, ensuring adequate measures are in place to protect staff andpatients Monitor work areas and practices to ensurethey are safe and free from hazards and conform to health, safety and securitylegislation, policies, procedures and guidelines Apply infection control measures within thepractice to local and national guidelines Advocate for policies that reduceenvironmental health risks, are culturally sensitive and increase access tohealth care for all

Learningand development:

Disseminate learning and information gainedto other team members in order to share good practice and inform others aboutcurrent and future developments ( courses and conferences) Assess own learning needs and undertakelearning as appropriate Provide an educational role to patients,carers, families and colleagues in an environment that facilitates learning

Equalityand diversity:

Identify patterns of discrimination andtake action to overcome this and promote diversity and equality of opportunity Enable others to promote equality anddiversity in a nondiscriminatory culture Support people who need assistance inexercising their rights Monitor and evaluate adherence to localchaperoning policies Act as a role model in the observance ofequality and diversity of good practice Accept the rights of individuals to choosetheir care providers, participate in care and refuse care Assist patients from marginalised groups toaccess quality care. Person Specification

Qualifications

Essential

Qualified Pharmacy Technician

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