Adminstration Support Team Member

2 weeks ago

Bolton, United Kingdom AXA Group Full time

We have a new and captivating opportunity supporting within the Finance Operations Department. As an Administration Support Team Member, you’ll provide Finance Operations administration to our customers, working to the agreed standards and measures and operational support on daily banking. You’ll ensure accurate banking is performed across all banking functions and within agreed timescales. Our vision for this department, is to provide outstanding debt management solutions and customer service therefore we are looking for a talented, organised individual to support this vision and work within a business that supports personal growth and development.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our office location in Bolton. 

What you’ll be doing: 

Ensure all post is prepared and batched up ready for processing and sent to AXA Global Business Services within pre- defined timescales. Perform banking processes daily ensuring best practice is followed in accordance with Payment Card Industry Security Standard (PCIDSS) guidelines.

Receiving inbound calls, taking card payments and fielding as appropriate.

Support and deliver processes for the wider Finance Operations teams in accordance with best practice and delivered within the agreed timeframes such as letter fulfilment, Debt Recovery, Contract Management, and Instalment Admin. Deliver the efficient day to day storage and archiving for the Finance Operations function. Guarantee all Finance Operations work requests are processed and delivered to specification within agreed timescales. Work with closely with the Finance Operations teams processes to deliver adhoc tasks. Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered. Contribution to delivery of Finance Operations key priorities through personal alignment to agreed specific actions.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.


Your Profile

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What we’re looking for: 

English and Mathematics, qualifications from GCSE level grade A-C grades. Excellent interpersonal and excellent communication skills, both written and verbal. Customer orientated background, with the ability to work in a fast-paced change environment. Advanced working knowledge of Microsoft Office such as Excel and Word. Attention to detail is key with skills to successfully plan and effectively manage your workload. Self-motivated to work both independently and as part of a team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 


About the Entity

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.


What We Offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to £21,840. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave, AXA employee discounts. Gym benefits.

#LI-Hybrid 

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